What are the responsibilities and job description for the Honda Service Advisor position at hendrick?
Honda of Concord Location: 7650 Bruton Smith Blvd, Concord, North Carolina 28027 Are you looking for a stable company to grow with? Join Hendrick Automotive Group, voted #1 in Automotive for Online Reputation and ranked among "Best Dealerships to Work For!" Hendrick Automotive's mission is to be the premier quality vehicle retailer in the world, providing the best opportunities for our team members, customers, communities, and the manufacturers we represent. At Hendrick we are proud to serve our customers and offer amazing employee benefits including a NO COST Healthcare Plan, 401(k) Retirement with Company Match, Employee Discounts, Paid Training, along with rewarding Pay and Bonuses for your hard work! What are we hiring for? This is a Full Time opportunity at Hendrick Honda in Concord, NC. Driving an integral role in the customer experience, the Service Advisor is trained to be responsible for greeting customers, determining vehicle repairs and relevant costs, selling and scheduling services to be performed. Benefits: Employer Paid Healthcare & Prescription Coverage Service Advisor Onboarding Program Paid Company and Manufacturer Training Rewarding Performance Based Pay Plans & Bonuses 401(k) Retirement Plan with Company Match Dental, Vision, Life Insurance Education Tuition Reimbursements Internal Career Paths & Growth Opportunities Supplemental Benefits (Short-Term Disability, Long-Term Disability, Life Insurance) Paid Time-Off up to 3 weeks Vacation Holiday and Sick Pay NO COST Employee Assistance Program (on-going support for your mental, financial, physical, and social well being) Employee Discounts College Scholarship Program Clean State of the art facilities Top Notch Climate Controlled Shops & Equipment The Hendrick Advantage- be a part of the largest privately owned auto group in the country! Job Responsibilities: Works with customer and technician to identify required maintenance. Advises customers on necessary and recommended services. Offers additional services and repairs to customers. Computes cost of replacement parts and labor to restore vehicle to condition specified by customer. Estimates cost of mechanical, electrical, or other repairs. Enters itemized estimate on service order and explains estimate to customer. Schedules appointments with customer. Meets dealership’s standards for repair and order production. Maintains CSI at or above Company standards Maintains an organized, clean and safe work area. Complies with Company policies and procedures Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. Other duties as assigned. Pre-Qualifications: Valid Driver's License. High School Diploma or equivalent. Satisfactory work experience in an automotive dealership or similar fast-paced retail environment. Essential Skills: Service Writing, Mechanical Knowledge, Customer Focused, Professionalism, Organization, Process Oriented, Problem Solving Skills, Building Relationships, People skills, Data Entry, Enthusiasm, Persistence. Apply Now: Please submit your information and our recruiting team will be in touch shortly! This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf. Hendrick Automotive Group believes that its people are its most important assets. Together, everyone achieves more. We work as a team, best utilizing our individual talents and skills to reach a common goal. Hendrick Automotive Group teammates help each other to balance their commitments to family and to the community they represent. Our 10,000 plus teammates across the country are empowered and trained to be leaders within our organization. At Hendrick Automotive Group we are defined by our integrity. We believe in doing what is right for our fellow teammates, our customers and our corporate partners. The core values of this company are what shape every action we take and every decision that is made. Our customers are important to us. They’re family. We genuinely desire for our customers to feel valued and cared about whenever inside our doors. Every day, Hendrick Automotive Group teammates recommit themselves to exceeding the expectations of our customers. The Hendrick name is synonymous with winning, at the dealership and on the race track. We are committed to continuing the Hendrick tradition of success and performance. Our teammates are empowered to overcome obstacles and do what it takes to satisfy our customers, lift up our fellow teammates and build profits. The automotive industry is rapidly progressing. Every day, Hendrick Automotive Group takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes. We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development. We strive for excellence in all that we do.