What are the responsibilities and job description for the Parts Sales Specialist position at Henderson Products?
Join Henderson Products Inc., located in Manchester, IA! We are the North American leader in the design, manufacture and up fit of multi-purpose equipment for heavy-duty work trucks specializing in snow and ice control and Keeping Americas Roads Safe!
HOW WE DO IT: Grow, Improve, and Engage is our focus as an organization to ensure we succeed by executing the right things. These are our Core Values and are How We Win in the marketplace. The Winning Behaviors are what each Douglas Dynamics employee does to support the success of our company. They are the expectations of all of us to help ensure we focus on winning as an organization the right way! Our Winning Behaviors are:
- Be Customer & Results Driven
- Anticipate the Possibilities
- Collaborate & Care
- Communicate Responsibly
- Develop Self & Others
- Get Better Every Day
HOW YOU WILL CONTRIBUTE: The Parts Sales Specialist is responsible for providing technical information and assistance to dealers and customers regarding their parts sales needs. This position serves as a primary contact for customers, and decisions made in this capacity impact the financial health of the company in terms of overall ability to provide accurate and timely information.
- Respond to all customer calls and emails in a professional manner
- Provide parts identification and troubleshooting assistance to dealers and customers.
- Process parts orders through TCM order entry process.
- Log interactions with customers in Salesforce
- Use company approved systems & processes to correct deficiencies in the design, sale, production, and shipping of products.
- Gain a complete understanding of new Henderson product offerings and changes to existing products.
- Communicate information gained from the field to Engineering, Sales, and Operations to help minimize future warranty claims.
- Collect and provide information which will improve the equipment and parts manuals for the companys products. Be actively involved in the updating of manuals.
WHAT THIS ROLE NEEDS:
- Associate degree, or bachelors degree in related technical field
- Minimum of 2 years experience in technical-related area, inside sales or customer service; experience in truck equipment industry preferred.
- Mechanical aptitude and problem analysis and resolution ability
- Thorough technical knowledge of assigned products
- Technological skills required with knowledge of operations manufacturing software, as well as Microsoft products, including Excel and Word in Windows environment.
- Organizational, detail, and follow-up skills
- Excellent interpersonal, communication, and customer service skills
Our focus on integrity, teamwork, and high performance creates an ideal work environment for every one of our employees.
We offer competitive salaries, benefits, and opportunities for personal and professional growth. Discover our opportunities and come see all the ways you can do more at Douglas Dynamics.
As an Equal Opportunity Employer, Douglas Dynamics, LLC does not discriminate against qualified applicants in hiring based on race, color, sex, age, sexual orientation, gender identity, national origin, disability or any other characteristic protected by law.