Field Application Specialist

Position: Field Application Specialist

Pay: $60,000 - $80,000 Bonus Structure

Work Location: Remote,

State: Florida and Texas

Why Join HemWell MD?

HemWell MD is transforming hemorrhoid treatment through innovative, minimally invasive technology that improves patient outcomes and enhances physician experience. As a Field Application Specialist, you will play a key role in enabling healthcare providers to successfully adopt and expand a breakthrough treatment platform while building strong relationships across the healthcare community.

Join a rapidly growing medical technology company where your work directly impacts customer success, practice growth, and patient outcomes while expanding access to an innovative treatment option.

Position Summary

The Field Application Specialist (FAS) partners with physician practices, ambulatory surgery centers (ASCs), and healthcare facilities to implement, adopt, and grow the HemWell procedure. This customer-facing, field-based role provides clinical training, procedural support, workflow guidance, and account development to drive adoption, utilization, and customer success. The ideal candidate combines strong relationship-building skills with a passion for improving patient outcomes and supporting clinical excellence.

Key Responsibilities

Clinical Implementation & Training

• Support first-case procedures and onsite implementations.
• Train physicians and staff on product use, workflow integration, and procedural best practices.
• Lead customer onboarding and ensure successful adoption of the HemWell procedure.

Customer Success, Growth & Retention

• Build and maintain strong relationships with physicians, practice managers, and clinical teams.
• Conduct regular account visits to assess adoption, utilization, and customer satisfaction.
• Identify barriers to utilization and growth opportunities and develop action plans to improve performance.
• Partner with sales to support account retention, expansion, and new account launches.
• Provide ongoing education, clinical support, and operational guidance to drive successful adoption.
• Capture customer feedback and share market insights with internal teams.

Performance Tracking & Cross-Functional Collaboration

• Maintain accurate records of customer interactions, training activities, and account visits.
• Track account utilization and provide regular updates to management.
• Collaborate cross-functionally with sales, marketing, clinical, and leadership teams to support customer success initiatives.

Qualifications

Required

• Bachelor's degree or equivalent professional experience.
• 2 years of experience in healthcare, medical devices, clinical support, customer success, or medical sales.
• Strong communication, presentation, and relationship-building skills.
• Ability to work independently and manage a travel-intensive schedule.
• Proficiency with Microsoft Office and CRM platforms.
• Valid driver's license and ability to travel extensively within an assigned territory.

Preferred

• Degree in Biology, Life Sciences, Healthcare Administration, Nursing, Biomedical Sciences, or a related field.
• Experience in medical sales, healthcare account management, or customer success.
• Experience working with physician practices, ambulatory surgery centers, GI practices, colorectal practices, or medical device organizations.
• Experience training clinicians or supporting procedural technologies.

Desired Characteristics

• Self-motivated and highly organized.
• Comfortable working with physicians, clinical staff, and healthcare leaders.
• Proactive, solution-oriented, and customer-focused.
• Adaptable and capable of managing multiple priorities in a fast-paced environment.

Travel Requirements

• Travel up to 75% within an assigned territory. Territory assignments will be based on business needs and candidate location.
• Ability to travel on short notice to support customers onboarding, training, and procedural support.
• Occasional overnight, weekend, and conference-related travel are required.
• Valid driver's license and ability to travel by automobile and commercial airline.

Compensation & Benefits

HemWell MD offers a competitive compensation package designed to reward performance and support professional growth.

• Performance-based incentives tied to adoption, utilization, and territory goals.
• Medical, dental, and vision insurance.
• Paid time off and company holidays.
• Company-provided technology and business expense reimbursement.
• Car allowance and travel reimbursement.
• Ongoing training and career development opportunities.

Note: Please email CV and Resume to: spaolitto@medfiniti.com

Benefits:

• Dental insurance
• Health insurance
• Vision insurance