What are the responsibilities and job description for the Service Technician position at Hemro Group?
HEMRO Group is a global leader in coffee grinding technology, uniting four renowned brands: Mahlkönig, Ditting, Anfim, and HeyCafé. With design rooted in Zürich and production across Germany, Italy, and China, our grinders serve customers in over 100 countries—from coffee shops and roasters to retailers and home baristas.
Driven by innovation, quality, and sustainability, our team of 320 professionals is shaping the future of coffee through technologies like Mahlkönig’s Grind-by-Weight. Join us and be part of a collaborative, global team making an impact in the coffee industry.
Role Description
This is a full-time role for a Service Technician based in Seattle, WA, with most work being performed in the US HQ located in the Original Rainier Brewery in Georgetown. You will be responsible for performing maintenance, repair, and troubleshooting coffee grinders and related equipment, primarily by phone, video call, and email. This role requires providing exceptional field service and customer support, ensuring end user satisfaction. Keeping detailed service records and collaborating with teams to improve efficiency and customer experience will be key tasks.
Key Responsibilities
- Diagnose, repair, and refurbish coffee grinders and possibly other related equipment
- Perform routine maintenance and quality control checks
- Troubleshoot mechanical and electrical issues with attention to detail
- Document repairs and maintain accurate service records
- Support continuous improvement of service processes and workflows
- Train and educate other technicians on repair techniques and best practices
- Maintain a clean, organized, and safe workspace
Qualifications
- No prior experience required—training will be provided
- Strong mechanical aptitude and comfort working with tools
- Ability to think critically and solve problems independently
- Detail-oriented with a commitment to high-quality work
- Strong communication skills and ability to teach others
- Reliable, self-motivated, and eager to learn
- Ability to stand for extended periods and lift up to 50 lbs
- Valid driver's license
Preferred (Not Required)
- Experience with mechanical repair, electronics, or technical service
- Previous experience in coffee or specialty equipment
What We Offer
- $30 per hour, full time 40 hours each week
- 401k & health benefits available
- Hands-on training and skill development
- Opportunities for advancement within a growing organization
- Collaborative and team-oriented work environment
Salary : $30