What are the responsibilities and job description for the Patient Service Representative - PSR position at Hemophilia Outreach of WI Inc?
Benefits:
- Positive Company Culture
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- 401(k)
- 401(k) matching
- Dental insurance
We’re Dedicated to Helping Families Affected by Bleeding Disorders
At the Hemophilia Outreach Center, we are more than just a healthcare provider; we are a dedicated ally on a journey towards better health and well-being. Our commitment is to serve individuals and families affected by bleeding disorders with unwavering support, expert care, and a compassionate community.
Company Website: https://hemophiliaoutreach.org/
Company Website: https://hemophiliaoutreach.org/
Job Title: Patient Service Representative - PSR
Position Full-time - 40 hours per week / 10 hour shifts
Wage Type: Non-Exempt
Reports To: CEO
Position Full-time - 40 hours per week / 10 hour shifts
Wage Type: Non-Exempt
Reports To: CEO
Position Type and Expected Hours of Work:
This is a full time position in a health care facility open 7:00am until 5:00pm, Monday through Friday except for holidays recognized by the Hemophilia Outreach Center. Shifts are 10-hours, 4 days/week with varied Thursdays or Fridays off. Some additional hours are possible on an as needed basis depending on schedule of events, operational demand, and/or patient demand.
This is a full time position in a health care facility open 7:00am until 5:00pm, Monday through Friday except for holidays recognized by the Hemophilia Outreach Center. Shifts are 10-hours, 4 days/week with varied Thursdays or Fridays off. Some additional hours are possible on an as needed basis depending on schedule of events, operational demand, and/or patient demand.
Summary
The Patient Service Representative (PSR) provides a welcoming environment for our patients and visitors while assisting our world-class comprehensive care team. Needs to be able to work independently. Also, must be organized, self-motivated and resourceful. Must be able to relate to patients in a pleasant and professional manner in person and on the telephone. Needs to work cooperatively with others as part of a multi-disciplinary team. Must have a good knowledge of standard office procedures. Computer skills necessary. Must abide by HIPAA regulations with patient confidentiality.
The Patient Service Representative (PSR) provides a welcoming environment for our patients and visitors while assisting our world-class comprehensive care team. Needs to be able to work independently. Also, must be organized, self-motivated and resourceful. Must be able to relate to patients in a pleasant and professional manner in person and on the telephone. Needs to work cooperatively with others as part of a multi-disciplinary team. Must have a good knowledge of standard office procedures. Computer skills necessary. Must abide by HIPAA regulations with patient confidentiality.
Education:
- Required: High school diploma or equivalent.
Experience:
- Minimum of 3 years experience in a clinic setting, preferably front desk/reception area.
- At least 1 year of EPIC with EPIC scheduling experience required.
- EPIC reporting experience preferred.
Essential Functions
- Front desk responsibilities to include: welcoming all incoming patients and visitors, answering all incoming phone calls and relaying messages promptly, perform opening and closing procedures, checking patients in and out for visits.
- Coordinate all patient visits and monitor in-basket within EPIC.
- General office responsibilities including data entry, monitor faxes, incoming/outgoing mail, and ordering supplies.
- Coordinate individual care needs such as translators and patient transportation.
- Deliver labs to the hospital as needed.
- Willingness to participate and help with clinic events and programs.
- Other duties as assigned.