IT Onsite Technician

Job Description

Hemmersbach is seeking an experienced L2 Onsite Technician to provide onsite IT support across enterprise environments. The role focuses on troubleshooting hardware and software issues, supporting desktops, laptops, and peripherals, and maintaining IT infrastructure. The ideal candidate has strong technical troubleshooting skills, experience with desktop support, and delivers excellent customer service while working directly at client sites. Key Responsibilities:Provide onsite technical support for desktops, laptops, and peripheralsDiagnose and resolve hardware and software issuesInstall, configure, and maintain IT systems and applicationsMaintain accurate service records, inventory, and equipment trackingCommunicate effectively with clients, teams, and managementSupport project rollouts and deployments

Requirements

Minimum of 2 – 3 years of experience in Desktop IT support.Knowledge of TCP/IP and networking protocolsAbility to work independently and as part of a teamExcellent communication and customer service skillsTechnical certifications such as A or Network are preferredFamiliarity with Windows OS, Mac OS, and various software applicationsAbility to lift up to 50 lbs and travel as needed based on customer demandThis role is a Salary Non-exempt position with a targeted salary range of $46,000.00 to $52,000.00 USD annual gross.

Company Description

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.