What are the responsibilities and job description for the Field Service Technician position at Hemmersbach?
Role:
Hemmersbach is seeking a customer-focused Field Technician to deliver onsite and remote IT support for enterprise and consumer clients. The role includes installing, upgrading, repairing, and maintaining PCs, printers, servers, and data center equipment. The ideal candidate has experience with hardware support, networking, and HP server environments, and provides high-quality customer service while representing the company at client sites.
Key Responsibilities:
- Provide technical support for PCs, printers, servers, and data center equipment
- Communicate professionally with clients and ensure satisfaction
- Install, upgrade, and repair IT hardware and infrastructure
- Collaborate with dispatch, engineers, and project teams
- Troubleshoot hardware, software, and network issues
- Support HP servers and enterprise environments
- Track inventory and provide service updates
Requirements:
- Minimum of 2–3 years of experience in IT support, including printers, servers, data centers, or enterprise-level projects
- Experience troubleshooting hardware, software, and networking issues
- Strong customer service and client-facing communication skills
- Willingness to commute long distances between customer sites
- Valid driver’s license
- Ability to lift and carry equipment up to 50 lbs
- Availability to support rotational schedules or on-call coverage when required
- This role is an Hourly Non- Exempt position with a targeted hourly range of $22 – $26USD, based on experience and skillsets.
Benefits:
- Car Allowance/ KM Allowance
- Dental insurance
- Disability Insurance
- Health/ Medical insurance
- Internal career development program
- Life insurance
- Vision Insurance
Be part of Us:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Salary : $22 - $26