What are the responsibilities and job description for the Field Service Technician position at Hemmersbach?
Your skills
18 months of IT experience (or equivalent)Experience in Windows 7-11, MS Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions and IT ticketing systems.Driving licenceExcellent time management skill
Your tasks
As a Field Technician, you will be responsible for providing exceptional technical support to our clients, both consumers, and enterprises, in a timely and efficient manner. Providing excellent customer service by communicating clearly and professionally with clients, ensuring they are satisfied with the support providedThis includes responding promptly to client requests for technical support, either on-site or remotely, depending on the client’s needs and the project’s scope.
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
18 months of IT experience (or equivalent)Experience in Windows 7-11, MS Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions and IT ticketing systems.Driving licenceExcellent time management skill
Your tasks
As a Field Technician, you will be responsible for providing exceptional technical support to our clients, both consumers, and enterprises, in a timely and efficient manner. Providing excellent customer service by communicating clearly and professionally with clients, ensuring they are satisfied with the support providedThis includes responding promptly to client requests for technical support, either on-site or remotely, depending on the client’s needs and the project’s scope.
- Equipment installations
- Upgrades
- Repairs for clients' printers, PCs/Data Centers, servers, and other IT equipment
- Providing technical support for HP servers and data center equipment
- Diagnosing and resolving server and data center-related issues
- Ensuring client satisfaction by delivering exceptional customer service
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
