What are the responsibilities and job description for the IT Onsite Technician position at Hemmersbach GmbH & Co. KG?
Recruiting contact
Contact us directly if you have any questions about this open job position
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Your skills
Your tasks
- Provide onsite IT support for desktops, laptops, and peripherals
- Troubleshoot and resolve basic hardware and software issues
- Log, track, and update tickets using standard ticketing systems
- Support installations, configurations, and device setups
- Assist with deployments, rollouts, and user onboarding activities
- Maintain accurate service records, inventory, and documentation
- Escalate complex issues to L2 or senior technicians
- Communicate effectively with clients, team members, and management
- Ability to lift up to 50 lbs and travel as needed based on customer demand
Be part of us
Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190 countries, our 5,000 colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work Certified in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.
Your benefits
Contact us directly if you have any questions about this open job position
Contact us
Your skills
- Entry-level experience or up to 2 years in IT support, desktop support, or help desk functions
- Basic knowledge of Windows OS, Microsoft Office, and standard end-user systems
- Ability to troubleshoot basic hardware and software issues
- Strong communication and customer service mindset
- Ability to follow process, document work, and learn quickly
- Familiarity with ticketing systems or service request tools preferred
- Ability to work independently and as part of a team
Your tasks
- Provide onsite IT support for desktops, laptops, and peripherals
- Troubleshoot and resolve basic hardware and software issues
- Log, track, and update tickets using standard ticketing systems
- Support installations, configurations, and device setups
- Assist with deployments, rollouts, and user onboarding activities
- Maintain accurate service records, inventory, and documentation
- Escalate complex issues to L2 or senior technicians
- Communicate effectively with clients, team members, and management
- Ability to lift up to 50 lbs and travel as needed based on customer demand
Be part of us
Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190 countries, our 5,000 colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work Certified in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.
Your benefits
- Health/ Medical insurance
- Life insurance
- Disability Insurance
- Dental insurance
- Flexible spending account FSA
- Internal career development program
- Vision Insurance