What are the responsibilities and job description for the IT Field Service Technician position at Hemmersbach GmbH & Co. KG?
Recruiting contact
Contact us directly if you have any questions about this open job position
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Your skills
Your tasks
As a Field Technician, you will be responsible for providing exceptional technical support to our clients, both consumers, and enterprises, in a timely and efficient manner. Providing excellent customer service by communicating clearly and professionally with clients, ensuring they are satisfied with the support provided
This includes responding promptly to client requests for technical support, either on-site or remotely, depending on the client's needs and the project's scope.
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.
Your benefits
Contact us directly if you have any questions about this open job position
Contact us
Your skills
- 2 years of IT experience (or equivalent)
- Ticketing systems experience
- Driving licence
- Excellent time management skill
- This role is a Salary non-exempt position with a targeted salary range of $50,000.00 - $70,000.00 USD annually.
Your tasks
As a Field Technician, you will be responsible for providing exceptional technical support to our clients, both consumers, and enterprises, in a timely and efficient manner. Providing excellent customer service by communicating clearly and professionally with clients, ensuring they are satisfied with the support provided
This includes responding promptly to client requests for technical support, either on-site or remotely, depending on the client's needs and the project's scope.
- Upgrades
- Equipment installations
- Repairs for clients' printers, PCs/Data Centers, servers, and other IT equipment
- Providing technical support for HP servers and data center equipment
- Diagnosing and resolving server and data center-related issues
- Ensuring client satisfaction by delivering exceptional customer service
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.
Your benefits
- Pension scheme
- Health/ Medical insurance
- Life insurance
- Dental insurance
- Sick leave payments
- Vision Insurance
Salary : $50,000 - $70,000