Medical Records Associate

Hematology Oncology Associates was established in Palm Beach County over 35 years ago, and has grown to include 10 Board Certified Hematologist and Oncologists and 6 Nurse Practitioners in 3 convenient locations within our community. Our goals are to provide state of the art cancer treatments with a high level of compassionate care in a warm inviting environment. We also specialize in treatment of coagulation blood disorders, leukemias and other hematologic benign conditions. At Hematology Oncology Associates of the Palm Beaches, we believe that together, we will work to drive a better life outcome for our community.

Why Join Us? Our team values the work components of every member to create a culture of people helping people and making a difference in our lives and those we serve.

Job Description

• Ability to interact effectively and in a supportive manner with persons of all backgrounds
• Promotes accuracy and efficiency in obtaining medical records from outside facilities and assures that the patient signs the proper record release forms according to HIPAA guidelines
• Retrieves documents to be scanned into EMR from physicians, nurses, and any other departments regularly
• Scans information into the appropriate section of the EMR.
• Check for patient identifying information on all documents to ensure information is being entered into the correct patient’s chart
• Prepare New Patient Packets promptly before patient appointment; if additional records are needed, fill out the appropriate record request form and fax to the referring physician or call their office if needed urgently
• Handle all incoming medical records requests, such as subpoenas, law offices, disability information requests, as well as, payment for records. STAT requests to be done as a priority; all others to be done within 3- 5 days
• Retrieve medical records throughout the day for the physicians/medical assistants as needed
• Maintains master patient and record availability by scanning and organizing in EMR
• Retrieves medical records by following office procedures; documents reasons charts cannot be retrieved for statistical and follow-up purposes
• Delivers archived charts to physicians as requested
• Keeps health care providers informed by communicating the availability or unavailability of the record
• Maintains quality results by following office standards
• Maintains continuity of work operations by documenting and communicating
• Maintains patient confidentiality at all times
• Pull and organize charts as needed for special audits
• Purge paper charts as required by practice to be sent to offsite storage
• Serves and protects the practice by adhering to professional standards, office policies and procedures, federal, state, and local requirements and standards
• Ability to work under pressure
• Enhances practice reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
• Travels to satellite locations and floats to other clinics if needed