Store Systems QA Analyst

Job Description

THE DEPARTMENT:

The Information Technology Department is responsible for the establishment and maintenance of a secure technology infrastructure to support the Product, People, Promotion, Place and Profit areas of Helzberg Diamonds. It accomplishes this through the design, development and deployment of automated systems to meet the information and process needs of each major line of business: human resources, merchandise, marketing, finance, stores, and E-Commerce. In addition to these lines of business applications, the IT organization is responsible for the collection and correlation of all company electronic information assets into an enterprise Data Warehouse which is used to support the overall analytical and reporting information needs of the business.

Position Summary

The Store Systems QA Analyst will partner with the development teams responsible for store-facing and supporting software development to ensure quality delivery of software features on POS. The ideal candidate has experience developing functional tests for desktop-based software applications. This position requires a highly competent, self-directed individual who can help define QA process and ensure adherence to quality standards. The QA Analyst will be responsible for validating that new features and enhancements meet the requirements of business stakeholders by comparing test results against functional documentation.

Principal Accountabilities

• Perform testing of system fixes, enhancements, and new functionality to ensure issues are resolved and new functionality is working as designed.
• Perform new release regression testing to ensure all aspects of applications, including interfaces, are working correctly.
• Responsible for designing, implementing and maintaining functional tests, processes, and strategies.
• Ensure test results are documented, evaluated, and disseminated; collaborate on troubleshooting issues.
• Communicate and report on the status of the release test activities to respective stakeholders.
• Write clear, concise and comprehensive test plans and test results.
• Manage competing deadlines in an agile development environment.
• Provide testing support post-Production of releases.
• Provide first and second level assistance for store system issues. Provide back-up coverage for Help Desk as needed.
  
  

SUPERVISORY RESPONSIBILITIES:

The incumbent does not have any direct reports.

Qualifications

• Bachelor’s degree in Business, Computer Science or Information Systems or equivalent combination of education and experience.
• One to three years of QA Analyst experience.
• Previous experience as a QA Analyst or Engineer supporting retail technology development is a plus.
• Strong written and oral communication skills.
• Understanding of software development lifecycle, particularly as it relates to the QA function.
• Basic familiarity with SQL or querying relational databases to support troubleshooting activities.
• Knowledge of defect management processes and experience with technical task management software like JIRA.
• Hybrid schedule with predictable onsite attendance required three or more days per week to perform essential functions involving interactive behaviors with co-workers and managers, operation or manipulation of equipment and/or materials located only on site, and direct interaction with internal and/or external customers.
  
  

COMPETENCIES:

Analytical Thinking, Business Knowledge, Flexibility, Information Seeking, Integrity, Personal Accountability, Teamwork and Cooperation

Auto req ID

7118BR

Location

SSC-Store Support Center

City and State

North Kansas City, MO