What are the responsibilities and job description for the Special Order Associate position at Helzberg Diamonds?
Job Description
DEPARTMENT:
The Special Order department supports the products and needs of Helzberg Diamonds stores for jewelry not physically in the store. They also manage the processes, and vendors, for all special orders for Helzberg Diamonds. This includes store assortments, helzberg.com, custom jewelry, and call stones. The department is a collaborative team of professionals dedicated to creating the best customer experience and be a leader in Helzberg Diamonds’ core values.
Position Summary
The Special Order Associate is responsible for supporting store special orders, vendor management, new program/product support, call stones, custom jewelry, and web orders. Supporting store special orders requires store interaction, vendor follow-up, creating/managing reports, managing service level agreements, pricing jewelry with margins, and customer interaction. This position works directly with the internal merchandising team, store associates and external vendors to ensure timely and accurate completion of special orders and store fulfilled web orders. This position is primarily remote; however, candidates must reside in the Kansas City area for occasional onsite meetings and company events.
Principal Accountabilities
The incumbent does not have any direct reports.
Qualifications
Collaboration, Communication, Customer Service Orientation, Concern for Order and Quality, Integrity, Personal Accountability
Auto req ID
7114BR
Location
SSC-Store Support Center
City and State
North Kansas City, MO
DEPARTMENT:
The Special Order department supports the products and needs of Helzberg Diamonds stores for jewelry not physically in the store. They also manage the processes, and vendors, for all special orders for Helzberg Diamonds. This includes store assortments, helzberg.com, custom jewelry, and call stones. The department is a collaborative team of professionals dedicated to creating the best customer experience and be a leader in Helzberg Diamonds’ core values.
Position Summary
The Special Order Associate is responsible for supporting store special orders, vendor management, new program/product support, call stones, custom jewelry, and web orders. Supporting store special orders requires store interaction, vendor follow-up, creating/managing reports, managing service level agreements, pricing jewelry with margins, and customer interaction. This position works directly with the internal merchandising team, store associates and external vendors to ensure timely and accurate completion of special orders and store fulfilled web orders. This position is primarily remote; however, candidates must reside in the Kansas City area for occasional onsite meetings and company events.
Principal Accountabilities
- Special Order Process – Gather information and process special orders for our stores and/or customers. Track special orders and follow up with vendors to ensure accurate and timely delivery of merchandise.
- Call Stones – Support the call stone program working with vendors and stores on securing diamonds for client appointments.
- Custom Jewelry – Working with stores, and Customer Care, associates on unique items to be made specific for customers This includes qualifying, gathering information, vendor partnership, providing renders, creation, and pricing the product.
- Product Information – Answer store requests pertaining to product information and assist Customer Care Associates in resolving customer issues related to special orders.
- Vendor Management – Manage purchase orders from vendors ensuring timely delivery and processes are met based on contract SLA’s.
- PO Management – Ensure PO’s flow through to vendors and confirm PO’s supporting billing/inventory.
- SKU Creation – Create new product SKU’s according to Helzberg Diamonds requirements including product description and pricing.
- Ecommerce Support – Work closely with Ecommerce and Customer Care on products ordered on helzberg.com, including new product/ vendor launches.
- Other Duties – Assume responsibility for additional projects or responsibilities as assigned to support the Special Order Department.
The incumbent does not have any direct reports.
Qualifications
- Associate degree in Retail Management or Business Administration preferred.
- This position is primarily remote; however, candidates must reside in the Kansas City area for occasional onsite meetings and company events.
- One to three years of experience in retail or customer service required, or an equivalent combination of education and experience.
- GIA certification or jewelry experience is preferred.
- Strong communication skills and the ability to use desktop software (Email, Excel, Word) are required.
- Must have the ability to solve problems, perform general math, demonstrate good customer service, and resolve customer conflicts.
Collaboration, Communication, Customer Service Orientation, Concern for Order and Quality, Integrity, Personal Accountability
Auto req ID
7114BR
Location
SSC-Store Support Center
City and State
North Kansas City, MO