What are the responsibilities and job description for the Assistant Manager position at Helzberg Diamonds?
Company Description Helzberg Diamonds is a jewelry retailer with a legacy of care, craft, and quality that dates back to 1915. The company’s success is built on a strong commitment to customers, team members, and core values of quality, integrity, respect, and passion for the business. Helzberg stores offer a fun, welcoming environment where customers receive attentive service and associates are proud to work. Team members are encouraged to grow their careers while contributing to memorable customer experiences and long-term relationships.
Role Description The Assistant Manager role at Helzberg Diamonds is a full-time, on-site position based in Dallas, TX. This role supports the Store Manager in daily store operations, including driving sales performance, overseeing visual merchandising, and ensuring a high standard of customer service. The Assistant Manager helps coach and develop sales associates, assists with scheduling and workflow, and monitors adherence to company policies and procedures. Day-to-day responsibilities also include handling cash management tasks, maintaining inventory accuracy, and contributing to a positive, inclusive, and compliant work environment. The Assistant Manager actively engages with customers on the sales floor, provides product education, and helps resolve customer concerns in a professional manner.
Qualifications
Role Description The Assistant Manager role at Helzberg Diamonds is a full-time, on-site position based in Dallas, TX. This role supports the Store Manager in daily store operations, including driving sales performance, overseeing visual merchandising, and ensuring a high standard of customer service. The Assistant Manager helps coach and develop sales associates, assists with scheduling and workflow, and monitors adherence to company policies and procedures. Day-to-day responsibilities also include handling cash management tasks, maintaining inventory accuracy, and contributing to a positive, inclusive, and compliant work environment. The Assistant Manager actively engages with customers on the sales floor, provides product education, and helps resolve customer concerns in a professional manner.
Qualifications
- Leadership and team management skills, including coaching, mentoring, and supporting performance goals.
- Customer service and retail sales skills, with the ability to build relationships, recommend products, and close sales.
- Operational skills in areas such as cash handling, inventory control, and adherence to store policies and procedures.
- Communication and interpersonal skills, including clear verbal and written communication and the ability to work with diverse teams and customers.
- Organizational and problem-solving skills, with the ability to prioritize tasks, address issues, and maintain attention to detail in a fast-paced environment.
- Basic computer proficiency for point-of-sale systems, reporting, and daily administrative tasks.
- Previous retail, jewelry, or customer-facing supervisory experience is preferred but not required.
- Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.