Relief Staff

SUMMARY

☒CCACS

The Contra Costa Adult Continuum of Services (CCACS) program is a public/private partnership with Contra Costa Health Services, Health, Housing and Homeless Services and Heluna Health. Our mission is to provide safe, interim housing with comprehensive services that assist homeless adults in securing permanent housing that will end their homelessness. We respect human dignity and believe housing is a right that is supported through advocacy and collaboration (www.cchealth.org/services.homeless).

☐CCYCS

The Contra Costa Youth Continuum of Services (CCYCS) is a program of Contra Costa Health Services - Housing and Homeless Services Division, in partnership with Heluna Health that provides drop-in services, interim shelter, and transitional housing for homeless and at-risk youth ages 18 to 24.  The guiding philosophy of CCYCS services is that every youth has strengths and the ability to make positive changes in their lives.  We value the diversity, determination, resiliency, and strength all youth bring to our doors.

Salary: $22.05 - $26.25 Hourly

ESSENTIAL FUNCTIONS:

☒CCACS

☐CCYCS

• Supervision of adult homeless clients in an emergency shelter in terms of access to safe housing, meals, and services.
• Intake of adult applicants to assess housing need, support and benefits services.
• Develop and manage emergency shelter day-to-day services.
• Supervision of engagement activities designed to build a healthy and safe environment for sleeping, eating, and living in a group setting.
• Communication, both verbal and written, with adult clients, staff, law enforcement and others to determine situational shelter needs.
• Documentation in case records, and files to ensure the written record of work performed on behalf of clients, including completion of incident reports.
• Light housekeeping/general clean up.
• Ability to handle emergency incidents, including medical, mental health, violent and/or other unanticipated events, including evacuation due to earthquake, chemical release, incarceration, or other incidents.
• Other duties as required

ADDITIONAL QUALIFICATIONS:

1. Knowledge of the client population and their complex needs including homelessness, financial instability, medical and psychiatric illnesses, and substance abuse, and HIV/AIDS.
2. Ability to work well with diverse staff, stigmatized communities and clientele including cultural, language, sexual identity, gender and other diversity considerations within all neighborhoods in Contra Costa.
3. Ability to work successfully both independently and cooperatively.
4. Professional level competency using Internet, email, and Microsoft Word computer applications.
5. Ability to use computers/internet to look up information and enter relevant notes.
6. CPR and first aid certification within 90 days of hire.
7. Ability to use a computer, phone, or office equipment for extended periods of time.
8. Ability to successfully and efficiently complete tasks in an environment where background noise is present, and interruptions may be constant.

Desired Qualifications:

• Bilingual, bicultural in Spanish.
• Lived experience of homelessness and/or accessing behavioral health services.
• Previous experience or training in street outreach and clinical case management.
• Knowledge of Contra Costa County and community resources.
• Knowledge of the Contra Costa emergency provider network.
• Prior experience with documentation and billing procedures.

Education/Experience:

• Successful applicants must have a high school diploma/GED
• 1 year work experience working with vulnerable or special needs populations

PHYSICAL DEMANDS:

Stand                               Frequently

Walk                              Occasionally

Sit                                   Frequently

Handling / Fingering              Frequently

Reach Outward                       Occasionally

Reach Above Shoulder           Occasionally

Climb, Crawl, Kneel, Bend    Occasionally

Lift / Carry                              Occasionally - Up to 50 lbs.

Push/Pull                                 Occasionally - Up to 50 lbs.

See                                          Constantly

Taste/ Smell                            Not Applicable

Not Applicable           Not required for essential functions

Occasionally               (0 - 2 hrs./day)

Frequently                  (2 - 5 hrs./day)

Constantly                  (5 hrs./day)

WORK ENVIRONMENT
General Office and Homeless Shelter

EEOC STATEMENT
It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.

Salary : $22 - $26