What are the responsibilities and job description for the Customer Service Representative (English & Spanish) position at Helpware?
Remote Bilingual Customer Service Representatives $17.00
We are hiring only the best-of-the-best bilingual (English/Spanish) Customer Service Representatives (CSR) to join our new remote team in the McAllen, TX area.
If you are a top CSR, you should talk to us about a work-from-home career at Helpware!
Position Overview:
As a CSR, you will work both inbound and outbound calls to:
- Schedule reservations for transportation to healthcare appointments
- Check on the status of those transportation reservations
- Interact with health plan members, care-givers, transportation providers, and healthcare facilities
Required:
Bilingual fluency in English/Spanish
Attend initial two week on site training Monday-Friday 8a-5p in McAllen, TX (Subject to change - Remote)
Ability to work-at-home any shift between Monday-Friday 8:00a-8:00p CST
- Have high-speed internet access. We provide the computer.
- Have appropriate work space in your home
- Experience with high volume call center work
- Computer literacy; proven ability to navigate multiple Windows/tabs, copy/paste, and accurately type 35 wpm
- Pass background and monthly OIG check
- High school diploma or equivalent
Preferred:
- Experience with Medicaid/Medicare
- Experience with Non-Emergency Medical Transportation (NEMT) guidelines
- Knowledge of health insurance payer programs and benefits
What Helpware Provides:
$17.00 per hourWork from home
- We provide all the IT equipment needed
- A company culture that is obsessively focused on our employees success
- A global team and opportunities for advancement
- Benefits (after 90-days of employment on the 1st day of the following month):
- 10 paid holidays per year
- Up to 10 days PTO
- 401K program with company match (eligible after 90 days)
- Medical, Dental, Vision, and Prescription insurance Programs (elegible after 60 days)
- Available voluntary benefits
About Us:
Helpware is headquartered in the United States and we have global team members who work in offices and at home all over the world. Because the world has changed, we have a new location — home. Our employees are motivated to provide quality services to clients from their homes.
Our work from home model is safe and secure and allows us to provide any of our services with the right skilled expert and the right cultural fit beyond borders. We are experienced in setting up and expanding work from home teams to expedite the support of our clients’ growth opportunities.
We are a technology-driven company which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
