Simulator Engineer

The successful candidate will be responsible for:

• Installation, Configuration, Improvement, Troubleshooting and Support of both Software and Hardware of the HelpMeSee Eye Surgery Simulator
• Implementing standard procedures for day-to-day upkeep
• Performing preventative and corrective maintenance
• Logistics related to Simulator or Simulator parts shipments

The position will be based out of Jersey City, New Jersey, 07302. The focus of the position will be to support simulators in the Americas; however, additional travel abroad may be required.

I. PRIMARY RESPONSIBILITIES

HelpMeSee Eye Surgery Simulator System Hardware:

• Perform periodic maintenance and repairs of the Simulation-based System, including spare parts
• Test and configure the hardware equipment
• Report and resolve operational issues remotely and onsite
• Extend remote or onsite support for simulation-based installations at the sites assigned
• Interface with various vendors/suppliers/developers as necessary
• Monitor simulator utilization and logs
• Support demonstrations to visitors in the HelpMeSee NJ SimLab
• Travel to sites for installations and demonstrations
• Create and assist on new service and troubleshooting documents
• Provide hands-on training to newly hired simulator technicians
• Crate, pack, and ship simulators and equipment to various locations worldwide

HelpMeSee Eye Surgery Simulator System Software:

• Strong troubleshooting and configuration skills
• Moderate scripting skills (ability to run command line programs. Basic windows PowerShell, Batch and/or Python scripting desired)
• Moderate network configuration skills (configure network adapters in Windows, troubleshoot switch/router connectivity issues)

General Job Responsibilities:

• Follow the organizational ethics, procedures, and workflows
• Follow the standard operational and maintenance procedures for the simulator, simulator network, and associated systems
• Interface with other interdependent functions within HelpMeSee as necessary
• Support and Interact with different teams related to simulator hardware and software development projects
• Work closely with project management and local teams to determine the system requirements for the deployments
• Work closely with onsite technicians to determine the functional status and availability of spares and equipment
• Continuously improving procedures and instructions
• Continuously add/create documentation to increase the Knowledgebase

        II.            TRAVEL

Domestic and International travel may be required for 20-30% of the time

      III.            REQUIREMENTS/QUALIFICATIONS

Required:

• Requires a four-year technical degree (computer science, engineering, etc.) and 2 to 4 years of related experience in electronics, engineering, or other such simulation systems or equivalent experience.
• Moderate mechanic skills – replacement of mechanical parts such as computer components, small delicate servos
• Moderate electronic skills – ability to use a multimeter, replacing connectors, fuses, etc.
• Able to follow generic software configuration instructions and troubleshoot software through configuration changes
• Proficient in structured problem-solving techniques
• Proficient level in Office 365 applications Word, Excel, PowerPoint, Outlook
• Physically fit to lift a weight, move, bend and good visual and auditory senses as required for the job
• Must exhibit high performance and capability to work in a global team environment
• Able to travel outside of the United States [modify for specific Region]

Desirable:

• Experience in virtual reality, medical simulation, or flight simulation
• Soldering skills
• Familiar with the ISO 9001 or other such quality systems
• Logistics and shipment process
• Reading and understanding Electrical and Network Diagrams 
• Reading and understanding Mechanical drawings
• SharePoint, PowerBI, and PowerApps