What are the responsibilities and job description for the Customer Service Representative (Immediate Need) position at Helpmates?
Job Title: Customer Service Representative (Immediate Need)Pay Range: $27.70-$29.90Work Schedule: 8:00 am – 5:00 pm Monday through Thursday, and 8:00 am to 4:00 pm on Fridays.Start Date: ASAPWe are seeking a detail oriented, organized Customer Service Representative for a 2-3 month contract opportunity supporting a well-known Orange County based public agency. Customer Service Representative Key Responsibilities: Greets and directs visitors at the front counter; answers and routes general incoming telephone calls; transfer calls to appropriate employee/department.Answers customer questions and inquiries by phone, internet, in person, or in writing; researches, resolves, and responds to customer billing, payment, or water service concerns (e.g., high bills, meter leaks, water pressure, etc.) using a variety of advisory data; and processes requests for all service orders accordingly.Serves as cashier; accepts and applies payments for water utility bills over the counter, via mail, online and/or electronic files; balances receipts; completes and routes balance sheets; prepares cash and check deposits for the bank; performs a variety of duties related to electronic funds transfer (EFT/NACHA); collects and processes deposits for construction water meters.Assists field staff by looking up account or meter information in the billing system.Explains and enforces departmental policies and procedures to the public.Collects and deposits money from the water vending machine, and tracks its usage.Performs appropriate opening and closing procedures for the lobby.Customer Service Representative Skills and Experience: Experience working in an office setting at a front desk counterExperience taking customer paymentsExcellent customer service abilityAbility to learn new work processes quicklyAbility to work on multiple tasks simultaneouslyExperience in a government, utility, and public agency desirable, but not requiredIf you believe you are a qualified candidate for our Customer Service Representative please click apply below to apply on our website!Company DescriptionFor more than 50 years, Helpmates has been connecting job seekers with opportunities in a variety of specialties. When you apply with us, you’ll work one-on-one with our team members so that we can get your resume in front of the right employers. Once we’ve made the connections, we know you’ll take it from there. We're excited to see you thrive!
Salary : $28 - $30