To assist applicants going through financial hardship with material and financial assistance and provide referrals to other resources as needed. To serve as a liaison between the CCH/EAP, program participants and community partners. To comply with company code of ethics, confidentiality practices, HIPAA, safety and all other policies and procedures.

Essential Duties & Responsibilities:

• Responds to all incoming inquiries/requests via phone, and email from households facing financial hardship by providing information and services/assistance in a timely, courteous and professional manner.
• Process applications and conducts follow-ups with applicants, including helping to gather required documents and meeting application timelines to determine eligibility based upon applicable grant and program
• Inputs applicant data into an outcome tracking
• Provides referrals to social service agencies and other community resources to applicants and establishes a plan of action to pursue such referrals if
• Assist Program Coordinator with financial literacy
• Conducts outreach with Program Coordinator to promote program services to potential
• Responds to inquiries, questions and concerns from landlords, vendors and other social service agencies regarding the
• Completes administrative tasks, which include but may not be limited to, forms processing, data entry, photocopying, word processing and filing.

Qualifications:

• High School Diploma or equivalent.
• One (1) to Two (2) years of customer service and/or administrative experience
• Extensive working knowledge of computer programs including but not limited to Microsoft Word, Excel, Power Point, OneDrive and other operational software.
• Ability to work directly and collaboratively with diverse persons and programs found in a multi-faceted agency and community.
• Effective communication skills (listening, speaking, and writing) with proven ability to take and relay detailed and accurate information.
• Detail oriented and ability to multi-task.
• Ability to work under pressure and with diverse populations.
• Valid Driver's License, clear traffic abstract, and willingness to use properly insured vehicle.

Preferred Qualifications:

• Bachelor's Degree in Educations, Psychology, Human Services or a related field.
• Six (6) months to one (1) year of progressive job-related experience in the Human Services environment.