What are the responsibilities and job description for the Mobile Member Service Representative position at Helping Hand Nurse, LLC?
Helping Hand Nurse, LLC has assembled a team of care professionals from different disciplines that can deliver quality medical and personal care services. We have staff members who are home health aides, physical therapists, occupational therapists, medical social workers, and skilled nurses.
We are seeking a dynamic and customer-focused Mobile Member Service Representative to join our team in the Hospital & Health Care industry. The ideal candidate will be responsible for providing exceptional service to our members through mobile platforms, ensuring their needs are met efficiently and effectively.
Responsibilities:
- Assist members with inquiries, issues, and requests through mobile channels
- Provide accurate information about services, benefits, and policies
- Resolve member complaints and issues in a timely manner
- Process member requests, such as scheduling appointments or updating information
- Collaborate with other departments to ensure member satisfaction
Qualifications:
- High school diploma or equivalent
- Prior customer service experience in a healthcare setting preferred
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Proficiency in using mobile devices and applications
Skills:
- Excellent customer service skills
- Problem-solving abilities
- Attention to detail
- Ability to multitask and prioritize tasks
- Knowledge of healthcare terminology a plus
Experience:
- 1-2 years of customer service experience
- Experience working in a healthcare environment preferred
The pay range for this role is:
26 - 30 USD per hour(Remote (Las Vegas, Nevada, US))
