What are the responsibilities and job description for the Career Coach/Facilitator position at HELP of Southern Nevada?
Mission Statement
We serve with care. Assisting families and individuals throughout Southern Nevada to overcome barriers and attain self-sufficiency through direct services, training and referral to community resources. Ending homelessness one youth, one family, one individual at a time.
Benefits of working at HELP of Southern Nevada
15 paid Holidays
Birthday Holiday
Paid sick and vacation time
403B
90% of the employee only premium is paid for Medical, Dental, Vision, and Life Insurance
Employee Assistance Program (EAP)
Workforce Services (WS)
Displaced Homemaker Program (DH)
Career Coach/Facilitator
Hours: Monday – Thursday
Status: Full-Time
Reports to: Workforce Services Program Manager
About the Department:
The Workforce Services department provides pre-employment services that empower participants to enter or re-enter the labor market. Workshops, support groups and networking, one-to-one personal or vocational counseling, training, job-seeking and job-keeping methods, leadership development, decision-making skills development and assistance with developing an action plan are among the resources used to help participants build confidence, identify skills and seek training or employment.
Job Summary: The DH Career Coach/Facilitator, reporting to the Workforce Services Program Manager, is responsible for developing individualized education, workshop, and employment plans for program participants. This role conducts career assessments and skills testing, provides one-on-one career coaching, and supports participants in achieving their employment and career goals.
The Career Coach/Facilitator maintains accurate client files and database records, schedules appointments, updates participant information, and assists clients with online job searches and career exploration. This position also assists walk-in job seekers by conducting initial assessments, determining service needs, and providing appropriate workforce services, resources, and referrals. In addition, the Career Coach connects DH clients with community resources and partner organizations through meaningful referrals to address employment and supportive service needs.
The DH Career Coach carries a participant retention caseload, providing ongoing follow-up, monitoring participant progress, documenting outcomes, and delivering retention services to support continued employment, training completion, and long-term career success.
Additionally, the DH Career Coach develops, coordinates, and facilitates workforce development workshops that enhance participants' job readiness, career planning, and professional skills.
- Assess individual’s program qualifications, career/employment interests, abilities and aptitudes, and employment skills assessments.
- Enrolls eligible clients into DH program and MIS database HMIS.
- Assists participants with development of resumes, completing career assessments and developing an Individual Employment Plan or Individual Service Strategy Plan, addressing how to manage barriers in the career/employment context.
- Address barriers related to employability, such as soft skills, technical skills, social and behavioral skills and assist with educational and occupational choices.
- Promote HELP programs and provide meaningful referrals to clients as needed.
- Provide resources/sources of career and employment opportunities.
- Assist with completing online job applications and job searches.
- Input client notes related to their employment or training progress into HMIS.
- Complete clients follow up activities.
- Develop an extensive understanding of community resources as they relate to employment and provide ongoing referrals to clients as needed.
- Track client programming and activities, and assist with weekly, monthly, and quarterly reporting as required.
- Develops and facilitates daily workshops.
- All other job-related duties as assigned by management for needs of the business
The ideal candidate will possess the following knowledge, skills, and abilities:
- Knowledge of local social services agencies and programs, as well as available resources and interview/referral techniques.
- Ability to assist participants with educational and occupational choices.
- Ability to assist clients with identifying their individual job related skills.
- Must have the ability to work independently, be self-directed, and possess good judgement.
- Effective interaction and communication with others.
- The ability to speak to a group of clients, customers and the general public in a classroom/instructional setting, standing for extended periods of time.
- Operation of basic office equipment, such as computer, copier, and fax machine, etc.
- Effective audiovisual perception, for making observations, communicating with others, and reading and writing.
- Proficiency in Microsoft Word, Power Point, and Excel.
- Experience with HMIS and/or other client data tracking systems.
- Ability to assist clients with job skills and resources, in a classroom or lab setting.
- Knowledge of interview techniques, and job search tools.
- Ability to read and interpret documents, such as operating and maintenance instructions, procedural manuals, and reports.
- Strong case management experience.
- Effective writing skills, ability to write routine reports and correspondence.
- Ability to add, subtract, multiply and divide, in all units of measurement, using whole numbers, common fractions, and decimals.
- May be subject to sitting, standing, walking, bending, squatting, and pushing, pulling and simple grasping.
- Ability to work in close proximity to others, with exposure to computer screens, distracting sounds or noise levels.
Required Qualifications:
- Bachelors Degree in related field OR equivalent combination of education and experience
- General computer knowledge, experience in Microsoft Office software, data entry, and data base maintenance.
- Active NV Drivers License with clean driving record
Preferred Qualifications:
- Previous experience working with HMIS
- Previous experience working in a social services setting
- Previous experience facilitating educational workshops
Salary : $42,000 - $46,000