Donation Center Manager

HELP of Ojai is a nonprofit organization that has been serving the Ojai Valley since 1968. Our 2nd Helpings Thrift Store and Donation Center generate revenue that directly funds home-delivered meals, transportation, case management, and senior services for our community. We are seeking an organized, hands-on leader to manage our donation center.

Position Overview

• Full-time, 35–40 hours per week
• $22–$24/hour depending on experience, with medical and dental benefits and generous paid time off
• Schedule: Tuesday through Saturday (both locations closed Mondays)
• Location: HELP of Ojai Donation Center, with periodic coverage at the 2nd Helpings Thrift Store (~5 miles apart)
• Regular travel between locations using a HELP of Ojai vehicle
• Reports to: 2nd Helpings Operations Manager
• Supervises: 1 part-time Donation Center Attendant and donation center volunteers
• Available immediately

About the Role

The Donation Center Manager oversees all day-to-day operations of the donation center, including receiving, sorting, pricing, and transferring donated goods to the thrift store. This is an on-site leadership role responsible for managing workflow, maintaining quality standards, and supervising a part-time attendant and volunteers.

The donation center is open to the public Thursday through Saturday, 8:30 a.m. to 1:30 p.m. On closed days (Tuesday and Wednesday), the manager focuses on sorting, pricing, inventory preparation, administrative tasks, and volunteer coordination. The position also serves as a cross-trained backup at the thrift store, providing coverage for register operations, customer service, and opening/closing when the Operations Manager is unavailable.

Key Responsibilities

• Manage daily donation center operations, including opening, closing, receiving, screening, and security
• Make accept/decline decisions on incoming donations based on established guidelines
• Oversee sorting, pricing, and quality assessment of all donated goods
• Coordinate transfer of sale-ready inventory to the thrift store
• Accept and document cash donations; issue donation receipts and maintain donor records
• Manage disposal and recycling of unsellable items
• Supervise the Donation Center Attendant: scheduling, training, task assignment, and accountability
• Recruit, train, and schedule donation center volunteers and community service workers
• Provide periodic coverage at the 2nd Helpings Thrift Store (POS, register, customer service, opening/closing)
• Track and report on donation volume, quality trends, and processing metrics
• Maintain a clean, organized, and safe work environment

Qualifications

• Minimum 1–2 years of supervisory or lead experience, with demonstrated ability to direct, train, and hold others accountable
• Experience in retail, warehouse, logistics, or nonprofit operations
• Comfortable with cash handling, basic record-keeping, and learning POS systems
• Comfortable with basic computer skills, including Microsoft Office, internet, and email
• Strong organizational skills and attention to detail
• Ability to make independent decisions about donation quality, pricing, and workflow
• Able to lift up to 50 pounds and work on your feet up to 8 hours a day
• Valid California driver’s license with a clean driving record

Preferred

• Experience with thrift store, resale, or donation processing operations
• Experience managing volunteers or community service workers
• Knowledge of the Ojai Valley community
• Bilingual in English and Spanish

Why HELP of Ojai?

Every donation processed and every item that reaches the store floor directly funds meals, transportation, and services for people in the Ojai Valley. This is a role where your daily work has a visible impact on the community. You will be part of a small, dedicated team at an organization that has been a cornerstone of the Ojai Valley for nearly 60 years.

Working Conditions

This position is based at the donation center, a warehouse-style outdoor environment. The work involves significant physical activity, including lifting, sorting, standing, bending, and moving throughout the day, and handling a wide variety of donated items. Work is performed outdoors in varying weather conditions.

To Apply

Please submit a resume and brief cover letter to jaynw@helpofojai.org. In your cover letter, tell us about your experience managing people or operations and why this role interests you. Applications will be reviewed on a rolling basis. This position is available immediately.

HELP of Ojai, Inc. is an equal opportunity employer. We welcome applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Pay: $22.00 - $24.00 per hour

Benefits:

• Health insurance
• Paid time off
• Retirement plan

Work Location: In person

Salary : $22 - $24