Intake Client Associate

Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 49,000 compassionate caregivers across 12 states. We’re focused on serving people and the communities we are part of.

Help at Home is hiring an onsite Intake Client Associate! We offer weekly pay between $23.00-$25.00 an hour! Office hours Monday-Friday 9:00a.m.-5:30p.m. The office address is: 148 39th St. Brooklyn (Industry City), NY 11232.

Job Summary

The core duties of the Intake team and the Intake Client Associate will include growing the Medicaid client base and nurturing relationships with referral sources for Help at Home services within the New York market. The Intake Client Associate will expand the Help at Home client base through direct contact with potential clients and referral sources.

Essential Duties/Responsibilities

• Cultivate and maintain strong relationships with key clients, providing tailored solutions that align with their business needs to drive account growth Act as a representative for Help at Home within the community, enhancing brand awareness and supporting strategic business development initiative
• Ensure efficient communication channels and procedures that streamline operations and enhance client and referral source management
• Acquire, retain, and monitor key relationships with Case Managers for contribution towards meeting goals.
• Build and maintain robust relationships with key clients, acting as a trusted advisor. Understand their business needs and objectives to provide tailored solutions and drive account growth
• Follow up on leads effectively and in a timely manner.
• Maintain the database with all sales activities.
• Actively engage with clients to ensure a timely admission process for start of services.
• Support the onboarding, training, and continuous development of Intake Client Associates. Provide mentorship, feedback, and foster a culture of professional growth.
• Facilitate collaboration with recruiting and onboarding teams to ensure consistency in best practices and communication across departments.
• Perform other duties as assigned
  
  

Required

Required S kills and Abilities:

• Embodies leadership principles, inspires others through their actions, and actively contributes to a growth-oriented culture of continuous improvement and excellence.
• Provides constructive feedback to both peers and leaders, demonstrating empathy and patience, taking time to understand both the common and unique challenges faced by teammates.
• Cascades team goals to individuals and support the goals through relevant, personalized advice and team best practices.
• Demonstrates commitment to their own professional development and the personal and professional goals of their teammates.
• Strong interpersonal and communication skills, with the ability to build rapport with clients and internal teams.
• Excellent organizational and time management skills, with the ability to manage multiple accounts and projects simultaneously
• Strong problem-solving skills: ability to deal with conflict in a professional manner.
• Ability to effectively communicate externally as well as internally with all levels of the organization.
• Ability to multitask and manage multiple responsibilities.
• Demonstrates compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.
• Proficiency in CRM software like Salesforce, Medicaid Portal SMS
• Proficient with Microsoft Office Suite.
  
  

Education And Experience

• High School Diploma or GED required.
• Two (2) years in client services, or a related role, with a focus on intake processes.
• Medicaid, Waiver and Home Healthcare experience preferred.
• Experience managing relationships with distribution partnerships and/or referral sources a plus.
  
  

Benefits

• Weekly pay with hourly salary: $$23.00-25.00
• Direct deposit
• Healthcare, dental, and vision insurance
• Paid time off and parental leave
• 401k
• Ongoing, in-depth training opportunities
• Meaningful work with clients who need your help
• Career growth and experience with an industry leader with 50 years of history in a high-demand field
  
  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Data Security and Privacy Statement

At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties.

We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us.

Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.