IDD - Market Development Representative

Overview

As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place - it’s the center of health, care coordination, and Meaningful Moments that transform lives.

We’re seeking an IDD Market Development Representative who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country.

Our Benefits

• Comprehensive medical, dental, and vision coverage
• 401(k) retirement plan
• Paid time off and holidays
• Employee assistance programs and wellness initiatives
• Flexible options to support a balanced life
  
  

Responsibilities

What You'll Do:

• Build relationships with key referral sources - including support coordinators, case managers, social workers, and healthcare professionals - who help guide families and individuals with IDD in choosing home care services.
• Identify and pursue new business opportunities in your territory, including emerging or underserved markets, with a focus on the unique home care needs of the IDD community.
• Represent Help at Home at community events, disability-focused programs, advocacy group meetings, and partner gatherings to increase visibility and referral growth.
• Educate partners about the benefits of home care services and the unique ways we support individuals with IDD and their families.
• Collaborate with internal teams to ensure clients and referral partners experience smooth, effective, and timely service.
  
  

Qualifications

What You'll Bring:

• 3 years of business development, community outreach, or referral-based sales experience - home care, human services, or healthcare experience strongly preferred.
• Knowledge of Pennsylvania's IDD service and support systems - including Medicaid waiver programs, support coordination organizations, and related state or regional structures is required.
• Familiarity with referral networks such as disability service agencies, support coordination organizations, Medicaid waiver programs, or local community-based disability providers is highly valuable.
• A self-starter who excels at building relationships, thrives in mission-centered work, and brings creativity to developing partnerships in new or underserved spaces.
• Exceptional communication, empathy, and critical thinking skills.
• Willingness to travel regularly within your assigned region.
  
  

Education And Experience

• High school diploma or GED required. Bachelor’s degree preferred. Additional relevant degrees or credentials a plus.
• At least three (3) years of previous experience, with demonstrated success, in roles focused on business growth. This may include, but is not limited to, sales, talent recruiting, account management, distribution channel management, strategic partnerships, marketing, and business leadership roles with accountability for growth.
• Previous experience in the home health industry is valuable, but not required.
  
  

Physical Requirements

• Sedentary - ability to remain in a stationary position for extended periods of time.
• Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.
• Ability to communicate effectively and clearly with others to exchange information.
  
  

Travel Requirements

• Must live within the Scranton, PA market; remote work is allowed within that region.
• Regular travel on a daily or weekly basis required, even in inclement weather
  
  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Job Profile Summary

Join a mission-driven team working to expand access to home care services for individuals with intellectual and developmental disabilities (IDD).

At Help at Home, we believe people with IDD deserve the highest standard of care and a trusted partner to help them navigate the support they need to live independently in their communities. That's why we're growing our team of Market development Representatives, to drive a high-impact initiative focused on connecting individuals with IDD and their families to essential home care services.

In this field-based role, you'll serve as a community ambassador and advocate - building relationships with local disability service organizations, support coordinators, case managers, healthcare providers, and referral partners to ensure individuals with IDD can easily access the care that they rely on. This isn't just business development - it's mission-driven work that creates real, measurable impact for people who need meaningful, consistent support.

You'll be responsible for building strong, ongoing relationships that generate qualified client referrals, while collaborating closely with internal teams to ensure seamless service delivery. This position provides a high level of autonomy and is ideal for a proactive, relationship-focused professional who understands the human services or healthcare landscape and is passionate about expanding access to quality home care for individuals with intellectual and developmental disabilities.

Candidates should be located within reasonable driving distance of Scranton, PA. While the position offers remote or work from home flexibility, it requires weekly travel throughout the market.