Field Time & Attendance Coordinator Bilingual Spanish Speaking

Overview

As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it’s the center of health, care coordination, and Meaningful Moments that transform lives.

We’re seeking a **Field Time & Attendance Coordinator** who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in the New York communities. We are hiring an On-Site Bilingual Spanish Speaking Field Time & Attendance Coordinator. We offer weekly pay between $21.00-$24.00 an hour! Office hours Monday -Friday 8:30am-5:00pm. The office address is: 148 39th St. Suite 19-4-BB Brooklyn, NY 11232.

Our Benefits

• Comprehensive medical, dental, and vision coverage
• 401(k) retirement plan
• Paid time off and holidays
• Employee assistance programs and wellness initiatives
• Flexible options to support a balanced life
  
  

Responsibilities

What You'll Do:

• Investigate and resolve instances of missing clock in/out, late arrivals, missed visits, and early departures.
• Address issues related to Electronic Visit Verification (EVV) promptly and effectively.
• Ensure accurate and timely capture of attendance data for payroll and billing
• Assist Caregivers in troubleshooting approved methods for recording EVV include Mobile Application (APP), Telephonic (IVR), and Fixed Object Device (FOB).
• Offer guidance to Caregivers on best practices for accurate timekeeping and compliance with company policies.
• Conduct periodic training sessions for Caregivers on new updates to attendance and verification systems.
• Act as a resource for Caregivers, answering questions and addressing concerns related to timekeeping and attendance.
• Provide feedback to operations management on recurring Caregiver attendance issues
• Communicate with Caregivers, Clients, and Market Operations personnel to resolve attendance and visit verification issues in real time.
• Properly document actions and outcomes in the applicable systems as outlined in standard operating procedures
• Ensure the protection of client and caregiver data in compliance with HIPAA and other privacy regulations.
• Provide education and support to Caregivers on attendance policies and verification procedures.
• Collaborate with Payroll & Revenue Cycle Management (RCM) teams to resolve pay and prebilling discrepancies related to attendance.
• Manage to productivity goals set by management
• This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.
  
  

Qualifications

What You'll Bring:

• Strong attention to detail and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team oriented environment.
• Proficient with Microsoft Office Suite, especially Excel.
  
  

Education And Experience

• Bachelor's degree in a relevant field or equivalent work experience.
• One (1) to two (2) years of previous experience required.
• Familiarity with Electronic Visit Verification systems.
• Knowledge of HIPAA and privacy regulations.
  
  

Management Authority

• Trains other associates
• Directs work of other associates
  
  

Physical Requirements

• Sedentary – ability to remain in a stationary position for extended periods of time.
• Ability to communicate effectively and clearly with others to exchange information.
  
  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Job Profile Summary

The Field Time & Attendance Coordinator helps to ensure the accuracy and compliance of attendance records for caregivers. In this role, the Coordinator will resolve attendance discrepancies by making outreach to Caregivers to clear shift exceptions and work within standard operating procedures to reduce overall exceptions.