What are the responsibilities and job description for the After Hours Coordinator - Bilingual position at Help at Home?
Overview
At Help at Home, we believe everyone deserves the opportunity to live safely and independently in their own home. Our teams support individuals from diverse backgrounds and communities, and we are committed to creating a workplace where employees feel respected, supported, and empowered to make a difference.
As a Contact Center Coordinator, you will play an important role in connecting caregivers, clients, and internal teams. You will help ensure caregiver visits are properly staffed, scheduling changes are handled quickly, and client concerns are addressed with professionalism and compassion.
This role is ideal for someone who enjoys helping people, thrives in a collaborative and fast paced environment, and values meaningful work that directly impacts the lives of others.
Shift - 1:30PM - 10:00PM
Candidates must reside in Florida.
Candidates must be fluent in both English and Spanish
Responsibilities
What You’ll Do:
Qualifications
What You'll Bring:
Help at Home offers a comprehensive benefits package designed to support the health, financial well being, and work life balance of our employees.
Benefits May Include
Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.
Job Profile Summary
The Contact Center Coordinator plays a key role in supporting the clients and caregivers who rely on Help at Home every day. This role serves as a central point of coordination for scheduling support, caregiver coverage, and urgent client needs. Through clear communication, empathy, and problem solving, the Contact Center Coordinator helps ensure every client receives the care they deserve and every caregiver feels supported in their work.
At Help at Home, we believe everyone deserves the opportunity to live safely and independently in their own home. Our teams support individuals from diverse backgrounds and communities, and we are committed to creating a workplace where employees feel respected, supported, and empowered to make a difference.
As a Contact Center Coordinator, you will play an important role in connecting caregivers, clients, and internal teams. You will help ensure caregiver visits are properly staffed, scheduling changes are handled quickly, and client concerns are addressed with professionalism and compassion.
This role is ideal for someone who enjoys helping people, thrives in a collaborative and fast paced environment, and values meaningful work that directly impacts the lives of others.
Shift - 1:30PM - 10:00PM
Candidates must reside in Florida.
Candidates must be fluent in both English and Spanish
Responsibilities
What You’ll Do:
- Serve as a central point of contact for caregivers, clients, and internal teams, providing timely and professional support
- Confirm caregiver arrival for scheduled visits and help ensure clients receive the care they expect
- Coordinate scheduling updates, caregiver call outs, and staffing support for new and existing cases
- Respond to urgent escalations and client concerns, ensuring issues are handled quickly and appropriately
- Support incident reporting and documentation to maintain accurate records and ensure quality care
- Collaborate with teams across markets to resolve inquiries and provide guidance on company policies and procedures
- Maintain accurate documentation of calls, inquiries, and resolutions in company systems
Qualifications
What You'll Bring:
- High School Diploma or GED required
- Previous customer service experience required
- Scheduling or workforce coordination experience preferred
- Strong communication and interpersonal skills with the ability to work with individuals from diverse backgrounds and experiences
- Ability to stay organized and manage multiple priorities in a fast paced environment
- Strong attention to detail and problem solving skills
- Ability to maintain confidentiality and handle sensitive information in compliance with HIPAA
- Proficiency in Microsoft Office
- Availability to work weekends and holidays as needed
Help at Home offers a comprehensive benefits package designed to support the health, financial well being, and work life balance of our employees.
Benefits May Include
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Paid time off and paid holidays
- Career growth and advancement opportunities
- Employee assistance program and wellness resources
Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.
Job Profile Summary
The Contact Center Coordinator plays a key role in supporting the clients and caregivers who rely on Help at Home every day. This role serves as a central point of coordination for scheduling support, caregiver coverage, and urgent client needs. Through clear communication, empathy, and problem solving, the Contact Center Coordinator helps ensure every client receives the care they deserve and every caregiver feels supported in their work.