Intake Coordinator

Job Summary

The Intake Coordinator role is a full-time Monday-Friday 8am-5pm, in-office position based in Denver, NC, responsible for supporting the intake, scheduling, and coordination of home health infusion services. This role serves as a key point of contact between patients, pharmacies and internal teams to ensure accurate data entry, timely visit confirmation, and efficient scheduling. The Intake Coordinator plays a critical role in delivering high-quality patient care through strong organizational and customer service skills.

Key Responsibilities

• Receive and process new patient referrals for home health infusion services

• Confirm patient visits and enter visit-related data accurately into the electronic scheduling system

• Coordinate and schedule nursing visits based on clinical availability, patient needs, and geographic coverage

• Communicate with patients, caregivers, nurses and pharmacies to confirm appointments and provide visit details

• Verify patient demographic information and ensure completeness of intake documentation

• Respond to incoming calls and inquiries in a professional and timely manner

• Collaborate with clinical and operational teams to resolve scheduling or intake issues

• Ensure compliance with company policies, HIPAA regulations, and healthcare standards

Qualifications

• Must be able to commute to the office located in Denver, NC

• Associate’s Degree required
  OR

• Minimum of two (2) years of experience in healthcare, home health, infusion services, or customer service-related roles

Preferred Qualifications

• Previous experience in home health, infusion therapy, or medical scheduling

• Familiarity with electronic health records (EHR) and scheduling software

• Knowledge of medical terminology

• Experience working in a fast-paced healthcare environment

Skills and Competencies

• Strong attention to detail and data accuracy

• Excellent verbal and written communication skills

• Strong organizational and time-management abilities

• Customer-focused mindset with a compassionate approach to patient interactions

• Ability to multitask and prioritize in a high-volume environment

• Proficiency in Microsoft Office and basic computer applications