What are the responsibilities and job description for the IT Support Specialist position at Helm Bank?
Overview
Job Title: IT Support Specialist
Location: Miam, FL
Summary
The IT Support Specialist is responsible for maintaining and monitoring the Bank computer systems, installing and configuring hardware and software, and solving technical issues as they arise. Responding in a timely manner to service issues and requests. The IT Support Specialist is responsible for providing technical support across the Bank, this may be in person or over the phone.
Essential Duties & Responsibilities
Responsibilities include the following: other duties may be assigned:
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support across the Bank (this may be in person or over the phone)
- Setting up accounts for new users
- Repairing and replacing equipment as necessary
- Testing new technology
- Gathering and analyzing data to diagnose problems with computer systems
- Changing configurations, settings and permissions to fix computer issues
- Logging all service requests and updating tickets as needed
Requirements and Qualifications
- Certificate or associate’s degree in computer science or bachelor’s degree program with a computer-related major.
- Current relevant industry certifications
- Minimum two years of relevant experience in a help desk/IT support role.
- High-level knowledge of commonly used software, hardware and applications
- Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages
- Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages
- Customer/Client Focus.
- Credibility.
- Problem Solving/Analysis
- Teamwork Orientation.
- Initiative.
- Stress Management
- Organizational Skills
- Time Management Skills
- Multitasking Skills
- Technical Capacity
- Effective communicator
- Adaptability