Customer Service - Supply Chain

Experience HELM as a unique family business and an attractive employer. Through a constant exchange of ideas, our ultimate goal is to offer our customers future-oriented solutions within our global network. At any time, in any place. This allows us to work proactively and think long-term - in operations, quality management, process optimization, product development and distribution. We are innovation drivers, possibility makers and a reliable partner, all in one.

Customer Service - Supply Chain

Date: Dec 15, 2025

Location:

Houston, TX, US, 77079

Business Unit:

Job Function: Supply Chain Management / Logistics

Level of Experience: Entry-Level

HELM is one of the world’s leading chemical marketing companies, managing international marketing activities, global distribution, warehousing, logistics, and a range of value-added services for our partners. With a presence in over 30 countries through a network of subsidiaries and affiliates, HELM operates across all major markets, offering a truly international and diverse working environment.

We are currently seeking a temp to hire Customer Service – Supply Chain to join our motivated and agile team in the Americas region.

Main Tasks and Responsibilities:

• Logistics for the allocated products
• Warehouse management for the allocated products
• All administrative functions (customer service, administrative support) for the allocated products
• Imports (scheduling and tracking moves from port to destination and handling all import documents)
• following up on incoming overseas shipments
• Booking and tracking truck moves for the allocated products
• Booking and tracking railcar moves for the allocated products
• Answer any questions from internal and external contacts regarding status of shipments
• Handle all warehouse issues
• Find new warehouses and tanks for the allocated products when necessary
• Negotiate and define rates with warehouses and tank terminals
• Creating and sending survey instructions
• Negotiate freight rates with carriers and railcar companies. This includes initial negotiation as well as continuous optimization of rates
• Process freight and warehouse expenses
• Document all specific customer requirements in the system (delivery instructions, delivery times, etc.)
• Investigate and solve all logistics issues
• Manage, administer and process claims relating to the allocated products (if necessary in cooperation with the product manager)
• Document price agreements with carriers and warehouses
• Assisting product manager with inventory control, updating and managing the respective inventory lists
• Entering purchase and sales orders and sending them to the respective contacts
• Administer all purchase and sales orders in SAP
• Invoice outgoing sales immediately after shipment has been effected
• Process credit and debit notes to suppliers and customers, when necessary
• Process supplier invoices, debit notes, etc.
• Creating CofA’s for outgoing shipments and sending them to the customers
• Prepare and distribute documentation for outgoing shipments
• Document and archived documentation for incoming shipments
• Covering phones when necessary, along with other colleagues that share this responsibility
• Following up on unpaid overdue invoices with customers
• Process credit and debit notes to suppliers and customers, when necessary
• Process supplier invoices, debit notes, etc.
• Creating CofA’s for outgoing shipments and sending them to the customers
• Prepare and distribute documentation for outgoing shipments
• Document and archived documentation for incoming shipments
• Covering phones when necessary, along with other colleagues that share this responsibility
• Following up on unpaid overdue invoices with customers
  
  
  

Qualifications

Associate’s degree in any field plus at least three years work experience in the logistics field.

• Excel
• Word
• Outlook
• Salesforce
• Experienced with SAP a plus
  
  
  

Every day, each one of us contributes to HELM's success with competence, the highest expertise and unique service. We reward this commitment - not only with international opportunities, possibilities for seminars and further training but also with benefits that offer optimal conditions to reach the perfect work-life balance.

Interested?

Join our motivated team and help shaping the future of HELM! Even if you do not fulfil all of the requirements in our profile, we encourage you to apply. It is important to us to find the right people who will enrich our team with their motivation and personality!

We look forward to receiving your application with all the necessary documents via our application portal.

Nearest Major Market: Houston