Family Case Manager

The Family Liaison serves as a critical link between families, HelloHero’s services, and community resources. This role ensures families have seamless access to care by understanding their needs, educating them on available programs, and coordinating services across healthcare, educational, and community systems.

Family Engagement & Education

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  Serve as the primary point of contact for families, building strong relationships and maintaining proactive communication.

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  Engage with families through in-person meetings, email, and group events; plan and host events to promote services
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  Educate families about HelloHero’s programs.
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  Understand family needs and connect them to additional community services such as social programs, primary care, and behavioral health resources.

Care Coordination & Compliance

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  Coordinate care among clinicians, social workers, school staff, and community organizations to deliver integrated services.
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  Oversee and prepare families for appointments, answering questions, and addressing potential barriers to care.

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  Ensure all documentation, consents, and communication are accurately maintained for compliance and quality assurance.

Case Management & Advocacy

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  Provide direct case management and support services, identifying family needs and connecting them to appropriate programs and resources.
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  Advocate for patients in accessing public health programs and government services.
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  Explain health information in an easy-to-understand, culturally sensitive manner to families.

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  Maintain detailed and accurate records of all patient interactions and interventions.

SKILLS & COMPETENCIES

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  Family Engagement & Communication: Ability to build trust, explain health information clearly, and act as a liaison between families, schools, and providers.
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  Needs Assessment & Case Management: Skilled in interviewing and assessing family needs to develop effective care plans.
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  Problem-Solving & Advocacy: Ability to overcome barriers to care and navigate community resources effectively.
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  Technical & Organizational Proficiency: Technological: Demonstrated proficiency utilizing an Electronic Health Record (training will be provided), Google/Gmail business suite, Email, Calendar Scheduling, Google Video Meeting and other GSuite functionality.
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  Healthcare Knowledge: Familiarity with medical and behavioral health terminology and care delivery processes.

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  Adaptability: Ability to thrive in a fast-paced environment while maintaining attention to detail.

Requirements

Education

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  High School Diploma or GED

Experience Required

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  Minimum 2 years’ experience specific to behavioral health and non-physician services

• Some familiarity of Medicaid billing requirements and case management preferred but not required.
  
• Close proximity to Wilmington, Ohio- will be required to be onsite.

Benefits