[US-DC] Operations Manager

As Operation Manager, you will be an integral part of how HelloFresh revolutionizes the food industry and the
way people eat! In this role, you will deliver strategic operational leadership across all aspects of production and
will cultivate a culture that is second to none. You will be hands-on and immerse yourself in the trenches to
optimize productivity, promote growth, spark innovation, and incite change from within. We're searching for a
visionary leader who is excited to build something awesome and share it with the world!

As Operation Manager, you will be an integral part of how HelloFresh revolutionizes the food industry and the
way people eat! In this role, you will deliver strategic operational leadership across all aspects of production and
will cultivate a culture that is second to none. You will be hands-on and immerse yourself in the trenches to
optimize productivity, promote growth, spark innovation, and incite change from within. We're searching for a
visionary leader who is excited to build something awesome and share it with the world!

Shift:  Thursday-Sunday (7:00am - 530pm) 

You will...

Drive continuous development to production, quality, cost, and delivery initiatives while building and
maintaining relationships with hourly associates, managers, carrier partners, vendors, and various
departments within HelloFresh
Oversee the day-to-day production operations, ensuring on-time and accurate delivery of customer
orders
Effectively engage, coach, motivate and lead the Production team for career progression and
development
Monitor communication between multiple production lines to eliminate downtime
Establish procedures, metrics and processes to drive productivity and optimization
Analyze and identify areas of improvement in cost savings, production, and lead times
Develop and administer operational procedures for outgoing shipments, handling and disposition of
products, and keeping the highest standards of quality
Create, learn, and assist on strategic planning and forecasting to improve existing production issues
Establish new procedures, metrics, and processes alongside the COO and Director of Operations
Develop and administer operational procedures for executing activities for outgoing shipments, handling
and disposition of products, and keeping the highest standards of Quality
Create a positive team dynamic that encourages all employees to provide feedback and drive change
within the facility, adapt to the ever-changing business, and stay focused on the customer experience

You are...

Bold: you are a true entrepreneurial spirit and not afraid to take calculated risks to disrupt the status quo;
you're a visionary leader that listens to your team and values their ideas
Analytical: data is your friend; you're able to translate numbers into action and pave the way for efficiency

Strategic: you recognize and resolve situations that are ambiguous or challenging, focus effort on meeting
or exceeding goals, and pave the way for efficiency
Problem-solver: you have a knack for production planning and are a critical thinker who uses logic to
identify alternatives and present solutions to complex problems while thinking in terms of contingency
plans
Customer-focused: slightly obsessive-compulsive when it comes to customer experience and strive to
deliver a product that is second to none

You have....

Bachelor's degree Required, diploma or GED required
5 years of operational leadership in food manufacturing/production plant
Prior experience in direct to consumer fulfillment / eCommerce operations
Understanding of food safety regulations/compliance (SQF, HACCP, AIB, BRC)
Proven success managing teams of 100 employees in a hyper-growth organization - our culture is a
critical part of our success, and you need to help drive it
Effective project management skills, well-versed in Lean Manufacturing/Continuous Improvement (Six
Sigma, APICS, Kaizen certification a plus)
Efficient Microsoft Office (Excel, Word, Power Point) and Google app (Gmail, drive, sheets, etc.)
capabilities

You will...

Drive continuous development to production, quality, cost, and delivery initiatives while building and
maintaining relationships with hourly associates, managers, carrier partners, vendors, and various
departments within HelloFresh
Oversee the day-to-day production operations, ensuring on-time and accurate delivery of customer
orders
Effectively engage, coach, motivate and lead the Production team for career progression and
development
Monitor communication between multiple production lines to eliminate downtime
Establish procedures, metrics and processes to drive productivity and optimization
Analyze and identify areas of improvement in cost savings, production, and lead times
Develop and administer operational procedures for outgoing shipments, handling and disposition of
products, and keeping the highest standards of quality
Create, learn, and assist on strategic planning and forecasting to improve existing production issues
Establish new procedures, metrics, and processes alongside the COO and Director of Operations
Develop and administer operational procedures for executing activities for outgoing shipments, handling
and disposition of products, and keeping the highest standards of Quality
Create a positive team dynamic that encourages all employees to provide feedback and drive change
within the facility, adapt to the ever-changing business, and stay focused on the customer experience

You are...

Bold: you are a true entrepreneurial spirit and not afraid to take calculated risks to disrupt the status quo;
you're a visionary leader that listens to your team and values their ideas
Analytical: data is your friend; you're able to translate numbers into action and pave the way for efficiency

Strategic: you recognize and resolve situations that are ambiguous or challenging, focus effort on meeting
or exceeding goals, and pave the way for efficiency
Problem-solver: you have a knack for production planning and are a critical thinker who uses logic to
identify alternatives and present solutions to complex problems while thinking in terms of contingency
plans
Customer-focused: slightly obsessive-compulsive when it comes to customer experience and strive to
deliver a product that is second to none

You have....

Bachelor's degree Required, diploma or GED required
5 years of operational leadership in food manufacturing/production plant
Prior experience in direct to consumer fulfillment / eCommerce operations
Understanding of food safety regulations/compliance (SQF, HACCP, AIB, BRC)
Proven success managing teams of 100 employees in a hyper-growth organization - our culture is a
critical part of our success, and you need to help drive it
Effective project management skills, well-versed in Lean Manufacturing/Continuous Improvement (Six
Sigma, APICS, Kaizen certification a plus)
Efficient Microsoft Office (Excel, Word, Power Point) and Google app (Gmail, drive, sheets, etc.)
capabilities

You'll get...

• Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities
• Generous PTO and flexible attendance policy 
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

Our company is committed to fair hiring practices and complies with all applicable laws, including the Colorado Job Application Fairness Act (JAFA). In accordance with JAFA, we will not request your age, date of birth, or dates of attendance at or graduation from an educational institution on your initial application for employment.