What are the responsibilities and job description for the [US-DC] Operations Manager position at HelloFresh?
Operation Manager
Hello Fresh Newark NJ
Hello Fresh Newark NJ
- Night availability required**
- Provide cross-functional leadership from the front lines and immerse yourself in the trenches to optimize productivity, promote growth, encourage innovative ideas, and inspire change
- Map out, drive and continuously improve the day-to-day operations in a hyper-growth environment, effectively engaging, motivating and directing the team to ensure on-time and accurate delivery of customer orders
- Manage dynamic and cross-functional teams to better assess the daily operations of Production and Fulfillment teams
- Ensure adherence to OSHA, GMP, SQF, food safety, and facility compliance while meeting operational goals and continuously improving production
- Coordinate product flow to drive the efficient process of receiving, storing, and distributing materials to departments
- Ensure continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse
- Drive a customer-first environment focused on and committed to delivering the highest quality product to our customers
- Analyze shift performance to identify operational opportunities, trends, and potential cost-saving improvements
- Partner with Production Planning team to execute devised production plans and adjust sequencing based on business need when necessary
- Team-oriented: you have a track record of leading cross-functional teams and cultivating collaborative partnerships at all levels and departments of an organization
- Results-driven: you recognize and resolve situations that are ambiguous or challenging, focus effort on meeting or exceeding goals, and pave the way for efficiency.
- Bold: you are a true entrepreneurial spirit and not afraid to take calculated risks to disrupt the status quo; you're a visionary leader that listens to your team and values their ideas
- Strategic: you’re a critical thinker who uses logic to identify alternatives, evaluate, and present approaches to solve complex problems while thinking in terms of contingency plans.
- Customer-focused: you understand the importance of customer experience and delivering the planned customer outcomes with the highest level of customer care and customer satisfaction
- 5 years of operations management experience within manufacturing or production plant (food/beverage/perishables/CPG/eComm)
- Bachelor’s Degree required ; High school diploma or GED required
- Proven success with managing 150-200 employees in a hyper-growth organization - our culture is a critical part of our success, and you need to help drive it
- Comprehensive background in production, assembly, pick/pack, shipping, receiving
- Inventory control management with a background in building/improving warehouse management or inventory tracking systems (WMS implementation a plus)
- Continuous Improvement/Lean Manufacturing advocate efficient people & project management skills (Six Sigma, APICS, Kaizen certification preferred)
- Strong proficiency Microsoft Excel
- Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities
- Generous PTO and flexible attendance policy
- Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
- Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
- Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ
- Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain