At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.

Senior Operations Manager, Procurement

Location: NYC, NJ, Texas, Arizona, Colorado, Chicago, Toronto, Abbotsford, Edmonton

Support the flawless execution of the operations plan, for all categories, sites and brands in the Procurement Operations Umbrella. We aim to have 0 missed boxes, 0 ingredient subs, and 0 costing overages due to procurement related misses. The Senior Operations Manager's role is directly responsible for overseeing ops projects from inception to completion and measuring success. It is also expected to foster a culture of continuous improvement and employee development, alongside the goal of driving both cost efficiencies and quality improvements. Lead the identification of key process bottlenecks and operational risks developing and executing corrective action plans that focus on continuous improvement and long-term value creation. Partner with Procurement leadership on long-term strategy across Operations and Strategy.

Key Responsibilities:

• Team Leadership: Guide team development, vision and culture
• • Be a thought leader as we develop an overarching procurement ops strategy and long term vision
  • Drive change management efforts, fostering a culture of continuous improvement and operational agility across the organization.
  • Manage multiple teams of 4-10 individuals, including skip levels
  • Own development of Ops Managers and/or Associate Managers (AOMs) including weekly 1:1s, 30E30s, and performance reviews
  • Be intentional about attitude, approach, communication style, and positivity

• Manage cross-functional relationships, projects and escalations
• • Manage escalations (from production facilities, vendors, or etc) quickly and efficiently through a structured approach and effective and comprehensive communication
  • Own and drive relationships with internal partners - Strategy, 3PW and 3PL teams, Logistics, Ops, Forecasting, Network, Finance
  • Manage and lead cross-functional projects and coach and develop the team to lead initiatives or projects on their own

• Ensure flawless execution of weekly ops
• • Manage completion of accurate weekly costing, and invoice approvals; support finance processes weekly and monthly through research. Execution of credits, refunds, RTVs effectively.
  • Ensure that launch is completed on time and accurately for all SKUs. Manage tickets and communications - responses are quick, comprehensive, and issues are closed out.
  • Manage PO placement, communication, improvements and issue resolution
  • Serve as primary POC for DC communications, questions, ad-hoc training, escalations, and problem resolution
  • PTO management and coverage

• Drive Stakeholder Engagement & Communication: Foster positive relationships with internal and external teams to support team and project project outcomes.

Build relationships and processes within procurement and with internal partners

• • Encourage clear, strong, comprehensive communication with the team
  • Provide guidance and mentorship to project managers and team members, promoting a collaborative and results-driven work environment.

You are...

• A team player and leader– You favor team victories over individual success. You are able to build strong relationships and bring the team together. You are a positive driver of change- challenge the status quo and bring ideas to the table
• A strong communicator and facilitator – You are able to synthesize and present critical information to solve complex problems and facilitate group discussion to reach alignment
• A structured problem solver guided by process - You possess strong organizational skills and consistently demonstrate a methodical approach to your work.
• Intellectually curious – You love to understand why things are the way they are, how things work, and challenge the status quo. You are not afraid to get into the weeds so we can build our way out of them
• Data driven and detail oriented- you leverage data and insights and set a high bar for your team ensuring work is double checked before published
• Agile – You thrive in fast-paced and dynamic environments and are comfortable working autonomously and prioritizing and re-prioritizing to ensure we are meeting our business objectives

At a minimum, you have...

• A Bachelor’s degree is required
• 6 years of purchasing or other relevant leadership experience, preferably in produce, protein, or other food products.
• Vast knowledge and interest in food
• Quantitative and analytical experience (either through education or professional experience) including solid comfort in Excel.

You’ll get...

• Competitive Salary & 401k company match that vests immediately upon participation
• Generous parental leave of 16 weeks & PTO policy
• $0 monthly premium and other flexible health plans
• 75% discount on your subscription to HelloFresh (as well as other product initiatives)
• Snacks, cold brew on tap & monthly catered lunches
• Company sponsored outings & Employee Resource Groups
• Collaborative, dynamic work environment within a fast-paced, mission-driven company

It is the policy of HelloFresh not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because they are a protected veteran.

You’ll get…

• Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities
• Generous PTO and flexible attendance policy
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

FOR CO POSTINGS (REMOVE IF N/A):

Our company is committed to fair hiring practices and complies with all applicable laws, including the Colorado Job Application Fairness Act (JAFA). In accordance with JAFA, we will not request your age, date of birth, or dates of attendance at or graduation from an educational institution on your initial application for employment.

About HelloFresh

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.

We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.

To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn.

HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:

• Europe: EUaccommodations@hellofresh.com
• APAC: APACaccommodations@hellofresh.com
• United States: USCandidateAccommodations@hellofresh.com
• Canada: CAaccommodations@hellofresh.com