At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.

HelloFresh is seeking a Claims & Risk Analyst to join our team! As a Claims & Risk Analyst, you will support day-to-day operations across claims management, reporting, and insurance program administration. This role is primarily focused on supporting our Workers' Compensation program, while also assisting with a smaller portfolio of general liability, property, subrogation (recovery), and commercial auto claims as needed.

You will play a key role in ensuring claims are managed efficiently from intake through resolution by supporting claim intake, tracking, reporting, and timely claim processing. You'll maintain accurate claims data and dashboards while coordinating with internal stakeholders, third-party administrators (TPAs), carriers, and brokers to help drive claims toward successful resolution.

This position offers the opportunity to gain broad exposure across corporate risk management, including claims oversight, data analytics, return-to-work programs, insurance renewals, and continuous process improvement.

You will...

• Manage claim intake end-to-end, including FNOL processing, initial review, severity assignment, and escalation identification
• Monitor and support claims throughout the lifecycle by handling routine follow-ups, identifying aging or high-risk claims, and coordinating with adjusters to ensure timely progression
• Prepare and support bi-weekly claim reviews, including compiling data, tracking action items, and maintaining TPA performance metrics
• Build, maintain, and validate dashboards and reports across claims, trends, KPIs, and loss data to ensure accuracy and consistency
• Analyze claims data to identify trends, emerging risks, and recurring root causes, and partner with internal stakeholders to support action planning
• Track Return-to-Work progression for injured workers, and compliance-related data, including audit support and timely updates across systems
• Track and support subrogation and recovery efforts, including follow-ups on outstanding items and documentation
• Assist with insurance program administration, including exposure data collection, renewal support, and submission preparation
• Review claim files and collaborate with TPAs on reserve adequacy and claim strategy
• Partner cross-functionally to gather required documentation and support efficient claim processing
• Participate in regular calls with carriers, brokers, and TPAs to support claim oversight and program execution
• Support additional risk management and claims-related tasks as needed

At a minimum, you have...

• 2–3 years experience with workers' compensation claims, either as a claims adjuster or through direct involvement of an employer's Workers' Compensation program within a risk management function.
• Bachelor’s degree preferred; will consider high school diploma with 2 years of experience listed above
• ARM, CPCU, CRM, AIC or other risk/insurance designations preferred but not required
• Strong Excel and data analysis capabilities; Power BI and/or RMIS experience is a plus
• A proactive and self-motivated mindset and are highly responsive to meeting the needs of our internal and external customer
• Ability to work both independently and collaboratively in a team environment, while effectively prioritizing tasks and managing time
• Ability to adapt to changing business needs, with a flexible approach to shifting priorities, processes, and responsibilities

You’ll get…

• Competitive Salary & 401k company match that vests immediately upon participation
• Generous parental leave of 16 weeks & PTO policy
• $0 monthly premium and other flexible health plans
• 85% discount on your subscription to HelloFresh (as well as other product initiatives)
• Employee Resource Groups
• Collaborative, dynamic work environment within a fast-paced, mission-driven company

About HelloFresh

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.

We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.

To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn.

HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:

• Europe: EUaccommodations@hellofresh.com
• APAC: APACaccommodations@hellofresh.com
• United States: USCandidateAccommodations@hellofresh.com
• Canada: CAaccommodations@hellofresh.com