What are the responsibilities and job description for the Business Analyst position at Hello Patient?
About The Role
Hello Patient is seeking a Business Analyst to support our rapid growth and strengthen how we deploy, measure, and optimize our AI agents across customer organizations. As one of the first dedicated members of our Analytics function, you will own customer-facing reporting, performance insights, and data storytelling that directly influence customer satisfaction, operational efficiency, and product evolution.
In this role, you’ll develop dashboards, write and validate SQL, and use AI-assisted tooling to accelerate analysis and improve data accuracy. You’ll work closely with Implementation, Customer Success, Product, and Operations to ensure every customer receives clear, reliable insights into agent performance and operational impact.
Responsibilities
Compensation includes a base salary of $80,000–$100,000, depending on experience, along with generous equity in a fast-growing healthtech startup.
About Hello Patient
Hello Patient is transforming healthcare communication through advanced conversational AI. After spending 3.5 years scaling Carbon Health's technology during its hypergrowth, our founding team witnessed firsthand how much clinical time gets wasted on basic communication—great clinicians buried in administrative work, patients frustrated by missed connections and phone tag.
Our enterprise-grade AI platform proactively engages patients through perfectly timed calls and texts, naturally resolving complex interactions end-to-end—from patient acquisition and scheduling to retention. Built with security and compliance at its core, our technology integrates seamlessly with existing healthcare infrastructure to deliver 24/7 patient engagement while enabling staff to focus on what matters most: providing exceptional care.
Backed by Scale and 8VC, we're building the future of healthcare communication, one conversation at a time.
Hello Patient is seeking a Business Analyst to support our rapid growth and strengthen how we deploy, measure, and optimize our AI agents across customer organizations. As one of the first dedicated members of our Analytics function, you will own customer-facing reporting, performance insights, and data storytelling that directly influence customer satisfaction, operational efficiency, and product evolution.
In this role, you’ll develop dashboards, write and validate SQL, and use AI-assisted tooling to accelerate analysis and improve data accuracy. You’ll work closely with Implementation, Customer Success, Product, and Operations to ensure every customer receives clear, reliable insights into agent performance and operational impact.
Responsibilities
- Build and maintain customer dashboards (Metabase) with accurate SQL queries.
- Deliver reliable KPIs and handle ongoing customer reporting needs.
- Define success metrics for new customer go-lives and explain AI agent performance clearly.
- Partner with Implementation, CS, and Product to align data with customer workflows.
- Use AI tools to speed up SQL, analysis, and troubleshooting.
- Review and refine AI-generated queries for accuracy and efficiency.
- Provide insights to Operations leadership that inform product, customer strategy, and internal processes.
- Support leadership with operational, financial, and performance reporting.
- Ramp quickly on data structures and independently manage a high-volume analytics queue.
- Maintain clear documentation and strong data quality standards.
- 3 years in Business/Operations/Product Analytics or similar.
- Strong SQL skills and experience with BI tools (Metabase, Looker, Tableau, etc.).
- Comfort using AI tools to accelerate analysis.
- Strong analytical judgment; able to turn data into actionable insights.
- Clear communicator with both technical and non-technical audiences.
- Thrives in fast-paced, ambiguous environments.
- Real Impact – Help healthcare teams cut hours of admin work and focus more on patient care.
- Early-Stage Ownership – Join a well-funded startup where you’ll own meaningful projects from day one.
- Agency to Drive Outcomes – You’ll have the freedom to make decisions, move fast, and see your work directly shape results.
- Collaborative Team Environment – Work alongside founders who’ve scaled healthcare products and infrastructure nationally.
- Values-Driven Culture – We operate with empathy, trust, and curiosity in every decision.
- Great Benefits – Competitive pay, equity, PTO, and comprehensive health, dental, and vision insurance.
- Fast Growth – Build category-defining technology and grow your skills quickly in a high-impact environment.
Compensation includes a base salary of $80,000–$100,000, depending on experience, along with generous equity in a fast-growing healthtech startup.
About Hello Patient
Hello Patient is transforming healthcare communication through advanced conversational AI. After spending 3.5 years scaling Carbon Health's technology during its hypergrowth, our founding team witnessed firsthand how much clinical time gets wasted on basic communication—great clinicians buried in administrative work, patients frustrated by missed connections and phone tag.
Our enterprise-grade AI platform proactively engages patients through perfectly timed calls and texts, naturally resolving complex interactions end-to-end—from patient acquisition and scheduling to retention. Built with security and compliance at its core, our technology integrates seamlessly with existing healthcare infrastructure to deliver 24/7 patient engagement while enabling staff to focus on what matters most: providing exceptional care.
Backed by Scale and 8VC, we're building the future of healthcare communication, one conversation at a time.
Salary : $80,000 - $100,000