Thrift Store General Manager

hello, Goodbuy General Manager

Employment Type: Full-time

Location: 1523 Glynn Avenue, Brunswick, Georgia

Reports To: Board of Advisors / Rector of St. Marks Episcopal Church

Salary: 50,000 annual salary plus commission

Benefits: Health insurance, paid time off, retirement plan contributions

About Us

Hello, Goodbuy is a nonprofit thrift store dedicated to supporting local charities by donating all proceeds in excess of operational costs. Our mission is to provide quality goods to the community, foster sustainable practices through reuse, and maximize charitable contributions through efficient operations. We rely on a dedicated team of staff and volunteers to achieve our goals.

Job Summary

The General Manager is responsible for overseeing all aspects of the thrift store's operations, ensuring financial sustainability, and advancing the store's mission to support charitable causes. This role involves managing a small staff, handling payroll and benefits, and overseeing day-to-day operations, including donation processing, volunteer coordination, and inventory management. The ideal candidate is a compassionate leader with strong organizational skills, retail experience, and a commitment to community impact.

KEY RESPONSIBILITIES

Staff Management

• Hire, supervise, train, and motivate a small team of paid staff (5-10 employees), fostering a positive and inclusive work environment.
• Recruit, onboard, and schedule staff to ensure adequate coverage for store operations.
• Conduct performance evaluations, provide feedback, and address personnel issues in accordance with organizational policies.
• Manage payroll processes, ensuring accurate and timely compensation using ADP.
• Monitor employee benefits, including health insurance enrollment, retirement plan contributions, and paid time off tracking.

Volunteer Coordination

• Recruit, train, and schedule volunteers to support store operations, including sorting donations, assisting customers, and maintaining store appearance.
• Develop volunteer retention strategies, such as recognition programs, to maintain a reliable volunteer base.
• Ensure volunteers adhere to store policies and safety protocols.

Day-to-Day Operations

• Oversee all store operations, including opening and closing procedures, cash handling, and point of sale systems.
• Maintain a clean, organized, and welcoming store environment to enhance the customer experience.
• Monitor and report on financial performance, including sales, expenses, and donations, to ensure operational efficiency and maximize charitable contributions.
• Implement marketing and promotional strategies to attract customers and increase sales, such as social media campaigns, community events, and seasonal sales.
• Ensure compliance with all local, state, and federal regulations, including health and safety standards.
• Maintaining and securing all email, social media, point of sale, and appropriate security with the St. Mark's Administrator.

Donation and Inventory Management

• Manage the intake, sorting, pricing, and display of donated goods to ensure quality and variety on the sales floor.
• Develop and implement efficient processes for donation processing, including assessing item condition and determining resale value.
• Maintain accurate inventory records, tracking stock level and identifying high-demand items to optimize sales.
• Coordinate donation pickups and manage relationships with donors to encourage recurring contributions.
• Implement sustainable practices for handling unsellable items, such as recycling or partnering with other organizations.

Community and Charitable Impact

• Collaborate with the Board of Advisors to allocate excess proceeds to designated charities in alignment with the store's mission.
• Build relationships with community partners, local businesses, and charities to enhance the store's visibility and impact.
• Represent the store at community events, fundraisers, and networking opportunities to promote its mission.

Qualifications

• Bachelor's degree in business administration, nonprofit management, or a related field (or equivalent experience).
• Minimum of 3-5 years of retail management experience, preferably in a thrift or nonprofit setting.
• Proven experience managing a small team, including payroll, benefits administration, and staff development.
• Strong organizational and multitasking skills, with the ability to prioritize in a fast-paced environment.
• Excellent interpersonal and communication skills for engaging with staff, volunteers, customers, and community stakeholders.
• Proficiency in point-of-sale systems, payroll software, and basic financial reporting tools.
• Knowledge of inventory management and pricing strategies for secondhand goods.
• Passion for sustainability, community service, and the nonprofit mission of supporting charities.
• Ability to move and lift items up to 50lbs and stand for extended periods.

Preferred Skills

• Experience working with volunteers or in a nonprofit organization.
• Familiarity with social media marketing and community outreach.
• Understanding of local charitable organizations and their needs.

Work Schedule

• Full-time position, typically 40 hours per week, with occasional off days for events or peak periods. Tuesday-Saturday 8a-5p.
• Flexibility to respond to operational needs, such as staffing shortages or large donation deliveries.

hello, Goodbuy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and volunteers.

Job Type: Full-time

Pay: $24.00 - $28.80 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Have you worked in a thrift, resale, second-hand, or nonprofit retail environment before? If not, what retail or management experience do you have that would transfer well to a donation-based thrift store?

Work Location: In person

Salary : $24 - $29