French Speaking Customer Support Advisor

Job title: French speaking Customer Support Advisor

Location: Research Triangle Park, Raleigh, North Carolina

Reporting to: Country Lead

Job summary: To provide excellent customer service through first line support to our Canadian customers as well as validating and managing customer data.

Contract Type: Full time, Permanent

The Opportunity

We are seeking a motivated and enthusiastic French-speaking Customer Support Advisor to join Hellios Information, Inc. and be apart of the US growth. This role provides hands-on experience within a fast-growing multinational technology company operating in the third-party risk management (TPRM) and Software -as-a-Service (SaaS) industries.

Key responsibilities

Validations

• Build a rapport and strong relationship with customers by offering support and advice throughout the onboarding and validation process.
• Validate online questionnaires with close attention to detail and reference to standard processes and procedures.
• Accurately log and update customer records on the status of their questionnaires.
• Advising and processing fee payments for new and renewing customers.
• Proficient user of validation process within our business system.
• Identify ways in which processes and procedures can be streamlined and made more efficient.
• Active participation in team meetings to share and communicate information.
• Consistently meet or exceed personal targets.
• Escalate customer issues to the Country Lead.

Front line customer support

• Make outbound calls each day to supplier customers to explain the benefits of our service; to help customers who are registering for the first time; to assist with customers who are renewing their subscription.
• Accurately log and maintain records of customer contact, activity and outcomes of calls on our CRM (Customer Relationship Management) system.
• Provide accurate and clear information to supplier customers, explaining the benefits of our service and the processes involved to complete an online questionnaire required by our buyer customers.
• First line support for a variety of customer enquiries including IT and procedural issues, concerns and complaints, updates on application and process status.
• Handling objections with customers regarding payment of their subscription fee.
• Working consistently to ensure personal targets relating to call rates and outcomes are consistently met and exceeded.
• Performing any other customer-facing and business support activities as needed to meet organizational objectives.

Key requirements

• Knowledge, skills and experience
• Exceptional verbal, written, and conversational French skills with the ability to operate confidently in a professional business environment
• Strong knowledge of Francophone culture, communication styles, and regional language nuances
• French-Canadian (Québécois) proficiency highly preferred, but not required
• Strong English communication skills
• Strong interpersonal and organizational skills
• Self-motivated and adaptable team player

The Company

Hellios Information Inc. is a company with a background in leading supplier information and risk management operating in the financial services sector. Established with the primary objective to benefit major blue-chip companies and their suppliers. Hellios provides a single streamlined approach by sharing data across an industry community in areas such as modern slavery, cyber security and Operational Resilience.

Based in Research Triangle Park, Hellios Information Inc. is a start-up company, established in 2026 and is a subsidiary of Hellios Holdings, a rapidly growing global organisation with offices across the globe including the UK, Ireland, Spain, The Netherlands, Australia and Hong Kong.

At Hellios, we are guided by an ethos centred on delivering unparalleled service quality and innovative technology. Our commitment rests upon nurturing enduring, sustainable relationships with both our buyer and supplier clientele. To delve deeper into Hellios' core values shaping the culture embraced by our team, partners, and our customer-centric approach, please visit our website at Hellios.com.