Strategic Account Manager

Position Overview

Helia Care is seeking a Strategic Account Manager to lead and deepen partnerships across its growing healthcare network. This role blends strategic relationship management with hands-on execution to ensure hospitals, surgical centers, and supplier partners achieve measurable value from Helia’s platform.

As the bridge between clients and internal teams—including Sales, Product, and Operations—you’ll drive alignment from onboarding through renewal. You’ll turn client insights into scalable frameworks that improve outcomes for both Helia and its partners, all while building trusted relationships with senior healthcare stakeholders.

This is an opportunity to shape how Helia engages its enterprise clients, influence the evolution of our account management function, and contribute to long-term network growth. The ideal candidate is proactive, strategic, and deeply fluent in healthcare operations and motivated by making hospital and supplier collaboration more connected, efficient, and impactful.

Key Responsibilities

• Lead Key Healthcare Partnerships - Own relationships with hospitals, surgical centers, and supplier partners—serving as their trusted point of contact and ensuring measurable success across every engagement.
• Develop and Deliver Account Strategies - Build and execute account plans that align Helia’s solutions with each client’s goals, using data and insights to track outcomes and drive growth.
• Communicate with Clarity and Influence - Lead high-value conversations with hospital executives and supplier leaders — presenting results, managing escalations, and driving alignment across diverse stakeholders with confidence and clarity.
• Collaborate Across Teams to Drive Results - Partner closely with Sales, Product, Engineering, and Operations to turn client feedback into action. Whether it’s advocating for a feature or solving an urgent issue, you’ll make sure Helia delivers on its promises.
• Improve Processes and Efficiency - Identify opportunities to streamline onboarding, reporting, and review workflows, creating repeatable systems that enhance customer experience and team performance.
• Grow and Retain Customer Relationships - Proactively strengthen renewals and identify expansion opportunities, ensuring long-term satisfaction and value across the healthcare network.
• Think Strategically About Business Impact - Connect the dots between client goals, healthcare operations, and Helia’s business objectives to uncover opportunities for innovation and mutual success.
• Support and Mentor the Team - Share best practices, coach peers, and help shape scalable account management approaches as Helia continues to grow.
• Contribute to a Collaborative, Mission-Driven Culture - Model accountability, empathy, and customer focus while helping foster a culture that values trust, curiosity, and teamwork.

Requirements

• 5–7 years of experience in account management, client success, or strategic partnerships, ideally managing enterprise or high-value accounts
• Healthcare industry experience preferred, including exposure to hospital systems, supplier networks, or other complex, regulated environments
• Proven ability to build and grow strategic customer relationships, aligning client goals with organizational objectives
• Strong communication, presentation, and relationship-building skills, with confidence engaging senior executives and cross-functional teams
• Comfortable working with technology platforms, data workflows, or software integrations to solve client challenges
• Highly organized and proactive, with the ability to balance strategic planning and hands-on execution
• Bachelor’s degree or equivalent professional experience
• Willingness to travel as needed to support customer relationships
• Motivated by improving how healthcare organizations and partners collaborate through innovation and service

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have specific experience in managing mid-marker or enterprise accounts?

Experience:

• Healthcare: 1 year (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: Hybrid remote in Scottsdale, AZ 85260