What are the responsibilities and job description for the Office Manager position at Helget Home Care?
The Office Manager is a vital part of Helget Home Medical's development and success. Your primary focus is to ensure a remarkable client experience for all our valuable healthcare clients. Lead, coach, and develop your team members by reinforcing standards, capitalizing on strengths, and building their capabilities for the future. Collaborate and leverage the support of key internal business partners to achieve team and company goals.
RESPONSIBILITIES:
- Inspire and build the client support team while living our core values
- Mentor and coach the healthcare client support team in providing remarkable service to all customers
- Motivate team members to achieve daily and weekly goals and provide feedback for development
- Support team members in resolving any escalated client issues or concerns
- Research and resolve customer, branch and staff inquiries
- Plan and conduct effective weekly team meetings and/or trainings
- Proactively provide backup to team for high call volume or team shortages to maintain service levels and goals
- Collaborate with the General Manager to achieve company goals and support corporate initiatives
- Proactively improve and increase skills and knowledge
- Build and analyze service level and other measurement reports
REQUIREMENTS:
- At least 3 years of demonstrated leadership, management and motivational skills
- Bachelor's degree or equivalent combination of education and experience required
- Proven ability to develop strong relationships with clients, prospects, and business partners
- Strong customer service focus and skills with previous experience in proactive techniques
- Highly developed problem-solving skills
- Detail oriented; strive for excellence in all assignments
- Excellent interpersonal and organizational skills to manage multiple task/priorities simultaneously in a fast-paced environment
- Proficient in Microsoft 365, EMR Systems, CPT / Medical coding
- Experience with Accounts Payable / Accounts Receivable / QuickBooks preferred
WHY HELGET?
Helget Home Medical is a Nebraska based Durable Medical Equipment company with over 50 years of experience serving Nebraska, Western Iowa and South Dakota. We are committed to providing the highest level of care to our surrounding communities and are a preferred provider for over 300 health insurance carriers. Our mission is to be the first choice for quality medical products and services. We offer competitive compensation, health/dental/vision insurance, 401K with employer match, paid holidays, PTO, and more.
WHAT DO WE VALUE?
Commitment & Dedication, Honesty & Integrity, Team & Service to Others, Life Balance, Continuous Improvement
- Background investigation(company-wide)
- Drug screen(when applicable for the position)