What are the responsibilities and job description for the Office Coordinator position at Helget Home Care?
The Office Coordinator is a vital part of Helget Home Care's development and success. Your primary focus is to ensure a remarkable client experience for all our valuable healthcare clients. Lead, coach, and develop team members by reinforcing standards, capitalizing on strengths, and building their capabilities for the future. Collaborate and leverage the support of key internal business partners to achieve team and company goals.
RESPONSIBILITIES:
- Drive productivity and efficiency be leading the work and direction of your team
- Motivate and lead team while living our core values
- Oversee the fiscal health and growth of company
- Evaluate and supervise employee performance
- Support team members in resolving any escalated client issues or concerns
- Research and resolve customer, branch, and staff inquiries
- Hire and train new team members
- Proactively provide backup to team for high call volume or team shortages to maintain service levels and goals
- Proactively improve and increase skills and knowledge
- Build and analyze service level and other measurement reports
- Understand and promote the products and services offered to improve patient outcomes
REQUIREMENTS:
- At least 3 years of demonstrated leadership, management, and motivational skills
- Proven ability to develop strong relationships with clients, prospects, and business partners
- Strong customer service focus and skills with previous experience in proactive techniques
- Highly developed problem-solving skills
- Detail oriented; strive for excellence in all assignments
- Excellent interpersonal and organizational skills to manage multiple task/priorities simultaneously in a fast-paced environment
- Proficient in Microsoft 365, EMR Systems, CPT / Medical coding
- Experience with Accounts Payable / Accounts Receivable / QuickBooks
WHY HELGET?
Helget Home Medical is a Nebraska based Durable Medical Equipment companies with over 50 years of experience serving Nebraska, Iowa, South Dakota, Kansas, and Missouri. We are committed to providing the highest level of care to our surrounding communities and are a preferred provider for over 300 health insurance carriers. Our mission is to be the first choice for quality medical products and services. We offer competitive compensation, health/dental/vision insurance, 401K with employer match, paid holidays, PTO, and more.
WHAT DO WE VALUE?
Commitment & Dedication, Honesty & Integrity, Team & Service to Others, Life Balance, Continuous Improvement