What are the responsibilities and job description for the Public Housing Specialist position at Helena Housing Authority?
The Public Housing Specialist is responsible for client relations, housing program and policy administration, rent collection/accounting, coordinating maintenance, resolving tenant complaints, providing customer service, managing records, drafting reports and other related tasks.
The Public Housing Specialist position reports to the Housing Program Manager and does not directly supervise any positions.
- Establish and maintain an effective landlord/renter relationship with HHA clients to ensure compliance with lease agreements and housing regulations and safe and comfortable living arrangements;
- Perform recordkeeping and reporting by collecting and maintaining a variety of housing program data and preparing reports for the Board and federal and state partner agencies;
- Initiate work orders for repairs by maintenance staff;
- Collect payment of deposit and rent. Meet with tenants to resolve overdue issues; prepare and send overdue notices, initiate eviction process for nonpayment. Post payment to the accounting and management information system (YARDI);
- Perform other duties such as completing special projects, attending meetings and conferences, maintaining an awareness of emergency service networks and being available for a rare occasional after hours need to attend a scheduled resident meeting, or to help respond to emergency/immediate client issues.
- Requires education and experience equivalent to a college degree or vocational/technical training and two years’ experience.
- Possession of, or ability to obtain, a valid Montana Driver’s License with a driving record acceptable to insurance carriers.
- Must pass extensive background check, including criminal history check.
- Requires strong client relations skills; customer service or related experience;
- The ability to occasionally work extended hours, if needed.
- HHA will provide training opportunities in Public Housing Rent Calculation, Public Housing Management, Low Income Tax Credit Compliance, and Fair Housing.
- Experience in public housing or affordable housing is preferred.
Anticipated New Hire Pay Range:
$23.85 - $28.74 per hour depending on qualifications plus organizational and individual pay awards (base pay increases and bonuses) and promotion opportunities. Full-time employees receive 37 days of paid time off, health insurance, participation in the Montana Public Employees Retirement System, and generous paid time off. Read more about our excellent benefits here.
Opportunities:
The HHA offers a Public Housing Specialist career ladder providing high performing individuals promotion opportunities to earn up to $40.04 per hour. The HHA also offers organizational and individual pay awards (base pay increases and bonuses) and promotion opportunities based on employee performance and tenure.
How to apply:
Please submit a cover letter, resume and completed HHA Employment Application Form either electronically at https://wkf.ms/48gQxLW or by mail to CMS, Attn: Casey DaSilva, P.O. Box 1251, Helena, MT 59624.
HHA Application Form:
Submit a Cover Letter, Resume and completed HHA Application Form electronically at https://wkf.ms/44qncOx or by mail to CMS, Attn: Recruitment, P.O. Box 1251, Helena, MT 59624.
This position is open until filled. Applications received by midnight, July 12, 2026, will receive priority consideration. If a suitable candidate is found during that screening, later applications will not be considered. We look forward to speaking with you!
HHA is committed to maintaining a safe and secure work environment for employees and residents. As part of our hiring process, we conduct criminal history checks for the top candidates of all recruitments and driving history checks for candidates of positions that require operating company vehicles.
For more information about benefits, check out our website: https://hhamt.org/hha-employment-information/
Questions: Please call our HR Partners at (406) 442-4934 or email cms@cmsmontana.com.
Salary : $24 - $29