Housing Choice Voucher Specialist

Working at Helena Housing Authority (HHA) offers the opportunity to positively impact the lives of residents and to serve the Helena Community. HHA seeks aState Section 8 Housing Choice Voucher (HCV) Specialist responsible for providing customer service, determining eligibility, calculating income, applying policies, and ensuring compliance to provide Housing Choice Vouchers to clients of the Helena Housing Authority. This position reports to the Operations Manager.

Duties Include:

• Explain program requirements and procedures, collect applicant information, determine eligibility for the housing choice voucher program and maintain applicant records.
• Meet with applicants to explain detailed requirements and assist them with completing applications. Waitlist management. Notify applicants of decision based on voucher availability.
• Complete the process to award vouchers, calculate rents and housing assistance; coordinate with landlords, arrange inspections and monitor recipient eligibility.
• Conduct reviews of continued eligibility for vouchers that include income verification, change in family status, adherence to occupancy rules, initiating inspections etc. Terminate clients from the program who are no longer eligible or have violated rules.
• Prepare reports and maintain records of program activities for review by the Operations Manager to ensure accurate housing assistance program policies are adhered to.
• Performs a variety of other duties in support of ongoing HHA functions. The position may include working on HHA’s permanent support housing voucher program providing housing vouchers for persons and families who are homeless in our area including veterans and person with disabilities, requiring close coordination and communication with landlords and program participants as well as community healthcare and social service agencies.

Qualifications to Join our Team:

Requires education and experience equivalent to an associate degree with coursework in human services, business, communication and/or office technology, and two years’ experience in social service, housing, customer service, and/or office management. Attention to detail, customer service, communication, math, and office software skills required. Requires possession of, or ability to obtain a valid driver’s license with an acceptable driving record;

HHA is committed to maintaining a safe and secure work environment for employees and residents. As part of our hiring process, we conduct criminal history checks for the top candidates of all recruitments and driving history checks for candidates of positions that require operating company vehicles.

Anticipated New Hire Pay Range:

Starting pay is $20.60 to $24.83 per hour depending on qualifications plus organizational and individual pay awards (base pay increases and bonuses) and promotion opportunities.

Opportunities:

The HHA offers a Housing Choice Voucher career ladder providing high performing individuals promotion opportunities to earn up to $30.79/hr.

How to apply:
Please submit a cover letter, resume and completed HHA Application Form either electronically or by mail to CMS, Attn: Greg Ross, P.O. Box 1251, Helena, MT 59624.

The position is open until filled. Applications received by midnight, Sunday, May 25, 2025, will receive priority consideration. If a suitable candidate is found during that screening, later applications will not be considered. We look forward to speaking with you!

HHA is committed to maintaining a safe and secure work environment for employees and residents. As part of our hiring process, we conduct criminal history checks for the top candidates of all recruitments and driving history checks for candidates of positions that require operating company vehicles.

For more information regarding benefits and how apply, please visit the HHA Employment Information page here.

Questions: Please call 406-442-4934 or email gross@cmsmontana.com.

Job Type: Full-time

Pay: $20.60 - $24.83 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $21 - $25