Client Engagement Scheduling Specialist

Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?

You have a lot of choices in where you work…make the decision to work where you are valued!

Join the McNabb Center Team as the Client Engagement Scheduling Specialist today!

The Client Engagement Scheduling Specialist

Duties:

• Direct knowledge of the electronic medical records (AthenaHealth) will be required.
• Excellent verbal and written communication, presentation and interpersonal skills.
• Exemplary organization skills and the ability to multi-task and prioritize work.
• Knowledge of clients' needs and clinical workflow are a must.
• Maintaining and understanding insurance eligibility information.
• Working with all departments of the organization is required.

JOB PURPOSE/SUMMARY

Summary of role of team:

• This position provides daily response to all incoming calls directed to each location and schedules medication appointments.
• Also provides an exceptional customer service experience on behalf of the center.

Summary of position:

• Maintains a professional demeanor bearing in mind that this position makes both the first and last impression on every client.
• Assumes responsibility for correctly entering all required appointment information on established and new clients into AthenaHealth.
• Upholds and abides patient confidentiality policies and procedures.
• Directs clients to the proper facility to assure they receive the assistance needed.

TYPICAL WORKING CONDITIONS/ENVIRONMENT

• The work environment is a small office setting working closely with other staff and in a group.

JOB DUTIES/RESPONSIBILITIES

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.

COMPENSATION:

• Starting salary for this position is approximately $16.61- $17.06/hr based on relevant experience and education.

Schedule:

• Monday-Friday 8:00am until 5:00pm.
• No weekends or overtime required

Travel:

• N/A

Equipment/Technical Competency:

• Uses computer and headset, copier with scanner, desktop phone and general office equipment.
• Must be comfortable with Windows 13, Excel, and Google Chrome.

Equipment/Technology:

• Desktop phone, computer, and headset.

QUALIFICATIONS - Client Engagement Scheduling Specialist

Experience / Knowledge:

• Must have at least two (2) years of experience in a professional healthcare office environment.
• Customer service orientation skills required.
• Must be comfortable with computers, phones and technology.
• Strong communication skills both written and verbal with positive phone manner.
• Strong organizational skills with the ability to handle multiple projects and appropriately prioritize tasks are required.
• Education / License:
• High school diploma or equivalent required.
• Experience in the area of administrative duties and scheduling preferred.

Physical/Emotional/Social - Skills/Abilities:

• Normal/corrected eyesight.
• Hearing within normal range.
• Must have mental health competency, able to work in a structured environment, excellent listening skills and maintain a positive rapport with clients as well as co-workers /staff.

Location:

• Knox County, Tennessee
  
  Apply today to work where we care about you as an employee and where your hard work makes a difference!

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply.