What are the responsibilities and job description for the Accounts Receivable Specialist position at Helen of Troy?
Join our Finance team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon and Olive & June. Together, we build innovative and useful products that elevate people's lives everywhere every day.
Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!
Position: Accounts Receivable Specialist
Department: Finance
Work Location: El Paso, Hybrid (work 3 days onsite)
Hybrid Schedule: At Helen of Troy, we embrace a flexible hybrid work model designed to support collaboration and productivity. For roles eligible for hybrid work, our standard schedule includes in-office collaboration from Tuesday through Thursday, with the option to work remotely on Mondays and Fridays. Any updates to this model will be communicated in advance. Please note that hybrid eligibility and schedules may vary based on business needs and manager expectations.
What You Will Be Doing
Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands! Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.
For more information about Helen of Troy, visit www.helenoftroy.com. You can also find us on LinkedIn, and Glassdoor.
Helen of Troy is an Equal Opportunity/Affirmative Action Employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thoughts, cultures, and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
We will provide individuals with disabilities with reasonable accommodations to participate in the job application process. If you would like to request an accommodation, please contact Human Resources at (915) 225-8000.
Founded in 1968, Helen of Troy is a prominent player in the global consumer products industry, offering diverse career opportunities across North America, South America, Europe, and Asia. We boast a collection of renowned brands such as OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June – many of which rank #1, #2, or #3 in their respective categories, making the Helen of Troy name synonymous with excellence and ingenuity.
At Helen of Troy, our strategy involves acquiring brands that we can integrate and enhance, amplifying their unique attributes to drive growth and profitability. Embracing a culture of collaboration internally and externally, we are committed to providing innovative solutions tailored to consumers, operational excellence, global scalability, and exceptional shared services to support our brand portfolio. This dedication to fostering development and success sets Helen of Troy apart as a pioneer in the industry, propelling our brands to unparalleled heights of success and recognition worldwide.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.
Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!
Position: Accounts Receivable Specialist
Department: Finance
Work Location: El Paso, Hybrid (work 3 days onsite)
Hybrid Schedule: At Helen of Troy, we embrace a flexible hybrid work model designed to support collaboration and productivity. For roles eligible for hybrid work, our standard schedule includes in-office collaboration from Tuesday through Thursday, with the option to work remotely on Mondays and Fridays. Any updates to this model will be communicated in advance. Please note that hybrid eligibility and schedules may vary based on business needs and manager expectations.
What You Will Be Doing
- Manage all A/R duties for assigned global territories, including collections, cash application, and research of customer invoices, payments, and claims across the L.P., Belson, Idelle Labs, OXO International, and KAZ USA Inc. divisions.
- Contact customers regarding all past‑due items and document all correspondence.
- Reconcile accounts by reviewing aging reports, payments, invoices, credit memos, and debit memos to maintain clean A/R status.
- Provide customers with documentation to validate balances, including statements, invoices, Bills of Lading, proofs of delivery, and credit memos.
- Communicate exception issues (e.g., old claims, slow‑paying customers, bankruptcies) to Sales leadership.
- Generate cash batches and verify accuracy of lockbox‑keyed payments.
- Retrieve missing remittance details and research payments and deductions to ensure correct coding and accuracy.
- Process credit card payments securely through banking systems.
- Identify, research, and validate customer deductions such as shortages, pricing discrepancies, promotional allowances, and merchandise returns.
- Match debit memos with claims, code appropriately, and process valid credits while pursuing repayment of invalid deductions.
- Partner with Customer Service, IT, Distribution Centers, Sales, and Freight Carriers to resolve claim issues.
- Serve as the department’s subject matter expert for credit‑related system functions.
- Perform testing for credit transactions, upgrades, and changes across Oracle instances (test, development, QA, production).
- Execute system updates, including new account setup, invoicing/statement configurations, credit order releases, and corrections to GL data for credit/debit memos and invoices.
- Troubleshoot system issues for A/R Specialists and Senior Specialists.
- Train departmental personnel on new system changes and request enhancements from IT to improve team efficiency.
- Act as primary IT liaison for the U.S., Canada, and Mexico Credit teams.
- Plan and execute work independently, referring only unusual cases to the Supervisor.
- Collaborate with Customer Service and Sales to create corrective billings/credit memos as needed.
- Strong oral and written English communication skills, including persuasive writing.
- Working knowledge of shipping/receiving, order processing, credit, collections, cash applications, claims investigation, promotions, and compliance.
- Ability to work in a fast‑paced, high‑pressure environment while meeting multiple deadlines with minimal errors.
- Comfortable communicating with stakeholders at all levels, including corporate personnel, customers, and Sales Representatives.
- Office and administrative proficiency: typing 40 wpm, filing, organization, data entry, document control, faxing, copying, and 10‑key.
- Specialized skills: Training & Development, Accounting, A/R, invoicing, collections, Item Master, Oracle Trade Management, Oracle Business Intelligence.
- High School Diploma or GED plus specialized or technical training.
- 2 years of related experience.
- Authorized to work in the United States on a full‑time basis.
Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands! Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.
For more information about Helen of Troy, visit www.helenoftroy.com. You can also find us on LinkedIn, and Glassdoor.
Helen of Troy is an Equal Opportunity/Affirmative Action Employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thoughts, cultures, and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
We will provide individuals with disabilities with reasonable accommodations to participate in the job application process. If you would like to request an accommodation, please contact Human Resources at (915) 225-8000.
Founded in 1968, Helen of Troy is a prominent player in the global consumer products industry, offering diverse career opportunities across North America, South America, Europe, and Asia. We boast a collection of renowned brands such as OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June – many of which rank #1, #2, or #3 in their respective categories, making the Helen of Troy name synonymous with excellence and ingenuity.
At Helen of Troy, our strategy involves acquiring brands that we can integrate and enhance, amplifying their unique attributes to drive growth and profitability. Embracing a culture of collaboration internally and externally, we are committed to providing innovative solutions tailored to consumers, operational excellence, global scalability, and exceptional shared services to support our brand portfolio. This dedication to fostering development and success sets Helen of Troy apart as a pioneer in the industry, propelling our brands to unparalleled heights of success and recognition worldwide.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.