What are the responsibilities and job description for the Warehouse Associate position at Heirloom?
Heirloom exists to connect people to places and to each other. We design, build, and operate beautiful spaces that redefine what it feels like to travel as a group. With roots in New Orleans and a growing presence in more than a dozen destinations nationwide, Heirloom blends the warmth of hospitality with the power of technology to create unforgettable group travel experiences. Our focus on providing world-class accommodations in premier destinations, combined with a data-driven and tech-enabled operational strategy, has allowed Heirloom to carve out a distinctive position within the luxury short-term rental and property management space.
General Overview
Stay Heirloom operates a 6,000 square foot receiving warehouse in Elmwood, LA. We receive and store furnishings, fixtures, and equipment ordered by our design team to furnish hospitality spaces across the country. This is not a traditional e-commerce “pick and pack” warehouse environment. We receive and dispatch 2-4 large containers each month on scheduled dates. Smaller deliveries are made M-F via regular carriers (FedEx, UPS, USPS).
Essential Functions
General Overview
Stay Heirloom operates a 6,000 square foot receiving warehouse in Elmwood, LA. We receive and store furnishings, fixtures, and equipment ordered by our design team to furnish hospitality spaces across the country. This is not a traditional e-commerce “pick and pack” warehouse environment. We receive and dispatch 2-4 large containers each month on scheduled dates. Smaller deliveries are made M-F via regular carriers (FedEx, UPS, USPS).
Essential Functions
- Be available and on-site to receive packages and deliveries as they arrive at the warehouse.
- Use our cloud-based warehouse management application to execute on package labeling and organization in accordance with internal protocol.
- Prepare packages for dispatch using our internal organization protocol.
- Assist with training new employees on warehouse process and protocol.
- Assist with placing standard operation supply orders for new projects. This may involve balancing several vendor communications simultaneously
- Track and inventory supplies for new setup projects
- Manage housekeeping inventory and place supply orders as needed
- Daily duties include palletizing items, organizing warehouse items by project, assisting the setup team with labeling, and moving inventory within the warehouse (racking system is in place).
- Support returns, inventory management, and inspections.
- Assist with coordinating freight receiving and pick-ups, as needed.
- Adhere to the company’s warehouse safety and operational protocols.
- The warehouse Associate may be dispatched out to property installation sites to assist with basic operations/on site support tasks on an as-needed basis.
- Assist with other tasks and projects, as assigned.
- Prior experience working in a smaller warehouse environment is strongly preferred.
- Familiarity with warehouse safety protocols and standards is strongly preferred.
- Prior experience using mobile applications to manage warehouse inventory.
- Proficiency with technology and other digital tools
- Forklift certified or willing to learn. This position requires operating a forklift regularly.
- This is a physically engaging role. Employees should expect to be on their feet during the vast majority of their working hours, they should be able to lift up to 50-75 lbs comfortably/unassisted, and should be comfortable going up and down ladders.
- Valid driver’s license and upstanding driving record.
- Access to reliable personal transportation.
- A background check will be conducted as a contingency for employment