What are the responsibilities and job description for the PT Facilities Assistant position at Heirloom?
Heirloom exists to connect people to places and to each other. We design, build, and operate beautiful spaces that redefine what it feels like to travel as a group. With roots in New Orleans and a growing presence in more than a dozen destinations nationwide, Heirloom blends the warmth of hospitality with the power of technology to create unforgettable group travel experiences. Our focus on providing world-class accommodations in premier destinations, combined with a data-driven and tech-enabled operational strategy, has allowed Heirloom to carve out a distinctive position within the luxury short-term rental and property management space.
General Overview
The Facilities Assistant will primarily be responsible for supporting the upkeep and daily functionality of Heirloom’s properties in the New Orleans market. This position involves a variety of physical tasks, including moving and setting up furniture, stocking supplies, performing basic repairs, and assisting with deliveries. While not a skilled maintenance technician role, the Facilities Assistant will handle basic maintenance duties and lend a hand wherever needed to keep the properties up to brand standard.
Essential Functions
The Facilities Assistant is a part-time hourly role based in New Orleans, LA. The work schedule is variable and is based on business needs. Weekend availability is required.
General Overview
The Facilities Assistant will primarily be responsible for supporting the upkeep and daily functionality of Heirloom’s properties in the New Orleans market. This position involves a variety of physical tasks, including moving and setting up furniture, stocking supplies, performing basic repairs, and assisting with deliveries. While not a skilled maintenance technician role, the Facilities Assistant will handle basic maintenance duties and lend a hand wherever needed to keep the properties up to brand standard.
Essential Functions
- Perform simple repairs (e.g., changing light bulbs, fixing minor leaks, and unclogging sinks) and report more complex issues to the Facilities Manager.
- Collaborate with Maintenance Technician to support essential home repairs
- Move, set up, and break down furniture and equipment for meetings, events, and office reconfigurations.
- Maintain cleanliness in outdoor areas, including leaf removal, pool skimming, and trash removal.
- Restock restroom and office supplies, monitor inventory levels, and notify management when it's time to order items.
- Accept deliveries, transport packages between properties and warehouses, and assist with outgoing shipments as needed.
- Monitor waste and recycling bins, dispose of waste materials appropriately, and keep waste areas clean and orderly.
- Assists in overseeing technicians when professional repairs are necessary
- Reporting any needed repairs, low stock items, and facilities maintenance needs in a timely fashion
- Assist with new property installations on an as needed basis (hang and mount art, decor, window treatments, mirrors, light fixtures, etc.)
- Stock and maintain the company tool kit
- Assume emergency on-call duty, when assigned
- Special projects, as assigned
- Must have a valid driver’s license, an upstanding driving record, and access to their own dependable truck and/or van (not a sedan)
- Lives in close or commutable proximity to New Orleans (within 30 minutes)
- Prior experience with basic carpentry: feels comfortable repairing a broken bed support beam, can build a basic floating shelf, can repair a screen door
- 1-2 years prior experience with basic facilities maintenance: can perform non-specialized tasks and knows when a professional should be called
- Able to comfortably lift 50lbs and climb a ladder
- Bilingual (English/Spanish) is a big plus, but not a firm requirement
- Any kind of maintenance experience is a plus, but not a firm requirement
The Facilities Assistant is a part-time hourly role based in New Orleans, LA. The work schedule is variable and is based on business needs. Weekend availability is required.