What are the responsibilities and job description for the Customer Service Representative - Cypress, CA position at Heilind Mil-Aero?
JOB SUMMARY
The major objective for this position is to provide essential elements of support for the Inside Sales Staff and Sales Management Team, while learning the key areas of our business in hopes of positioning yourself for future growth within the organization. The Customer Service position is responsible for order entry and maintenance, reporting, backlog review, and providing overall support of the sales team.
The Customer Service Representative interacts with company customers by relaying order status information and helping to resolve customer complaints.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties as assigned.
Before you start the journey, it's important that you have the roadmap. Within the first 30 days, take the initiative to meet with your Management team to understand the Company vision and key Company objectives for the branch. Collaborate & document the role you will play in the success toward meeting or exceeding these objectives.
* Order Entry.
* Order Maintenance.
* Customer Open order reports.
* Expedites.
* Credit and Rebills.
* RMA requests.
* Sample Orders.
* Create proforma invoices.
* Update customer portals.
* Develop solid working relationships with all internal key support teams.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply. Interstate Connecting Components – A Division of Heilind Mil-Aero LLC takes affirmative action in support of its policy to employ and advance in employment individuals who are protected veterans, and individuals with disabilities.
The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with our without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.
As a VEVRAA Federal Contractor, we are required to participate in the E-Verify Program to confirm eligibility to work in the US.
We are committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail mferreira-burton@hr-dac.com.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply. Interstate Connecting Components – A Division of Heilind Mil-Aero LLC takes affirmative action in support of its policy to employ and advance in employment individuals who are protected veterans, and individuals with disabilities.
The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with our without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.
As a VEVRAA Federal Contractor, we are required to participate in the E-Verify Program to confirm eligibility to work in the US.
We are committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail mferreira-burton@hr-dac.com.