Branch Services & Operations Manager

Employee Value Proposition

Heilind is growing rapidly! We are the preeminent brand in electronic distribution, synonymous with world class service, quality people, global reach and an unsurpassed inventory of quality products. You now have an opportunity to establish a long term career with a dynamic company with an excellent reputation that provides exceptional support, employee development and advancement opportunities. Be part of our exciting team, our global expansion, enhanced product portfolio and corporate growth goals. Make a measurable career move where you own the branch operations, create growth opportunities for your team and delight customers. All of this while advancing your career and realizing your earnings potential!

Job Summary

The major objective for this position is to lead our inside sales/support team and manage sales programs as well as all related activities within our Austin, Texas branch to meet and exceed branch sales, customer count growth and service objectives.

The Branch Services and Operations Manager (BSOM) position is responsible for recruiting, hiring, training, coaching, motivating, reviewing, and leading an inside team to meet productivity, service, and key performance objectives for our branch.

A strong predictor of success for a Branch Services and Operations Manager is the ability to lead and motivate our inside team, manage multiple daily tactical priorities while driving key strategic Company objectives. Like any leader's success, yours will be largely dependent on the success of your team and your performance objectives will reflect this synergy. You are the master operational collaborator; ensuring appropriate available resources are coordinated so that branch customers are continually delighted with the Heilind experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties as assigned.

Before you start the journey, it's important that you have the roadmap. Within the first 30 days, take the initiative to meet with your Branch Manager, Territory Business Manager, District Manager, Regional Operations Manager and Regional Product Marketing Manager to understand the Company vision and key Company objectives for the branch. Determine & document your strategy to measure progress toward meeting or exceeding overall branch sales & margin budget objectives each month. This job requires frequent travel, driving to service areas to represent the company.

Team Subset: Establish a schedule of monthly one-on-ones and quarterly reviews with each team member to ensure proper communication and understanding of Heilind's vision for these objectives and their individual role in meeting these objectives. Regularly evaluate each team member's performance to the objectives and develop plans to improve where objectives are not being met.

• Within the first 60 days you will need to learn the Heilind CRM system and resources -- working knowledge of order entry, ensuring orders meet company guidelines and utilizing the resources available to manage the business and issues that arise.

Team Subset: Coach and teach your team ensuring their proficiency with available system tools and resources.

• Within the first 90 days, execute Customer Care Visits, either in person or virtually, to the top 10 branch customers to establish a relationship and an understanding of how they operate. Understand their current needs and identify potential future opportunities.

Team Subset: Train and coach the inside sales and support team on their role in Customer Care Visits. Coordinate with Field Sales team to schedule and execute visits with their top 10 customers throughout the year.

• Within the first 90 days, gain a full understanding of customer profiling process focused on identifying areas for new business growth at new or existing customers.

Team Subset: Train and coach the inside sales and support team so they understand their role in new business identification and development. In conjunction with district manager, implement a proactive business development plan for the team.

• Develop solid working relationships with all internal key support personnel.

Team subset: Set the standard to ensure your team maintains top levels of professionalism and diplomacy when dealing with each other and our internal support teams.

• Network using various available means and methods available to identify potential future candidates for inside sales & service positions.
• Within the first 6 months, contact top 10 suppliers and set up introductory meetings. Develop solid working relationships with all key supplier representatives. Attend all on-site supplier trainings as well as available off-site trainings as appropriate.

Team subset: Coach and teach the inside sales and support team, ensuring their professional growth with our supplier and product commodity knowledge.

• Within first 12 months, meet or exceed key performance objectives for the branch, including but not limited to margin, profitability, and customer count growth.

Team subset: Identify and monitor key, measurable objectives, and tactics for the Inside team to attain goals for the branch.

Education/Experience

• A bachelor's degree or 4 years of progressively responsible experience in an electronic or related industry distribution company, or equivalent combination of education and experience.
• Management experience is also desired.
• Experience working with CRM or other Sales Software.

Skills And Requirements

• To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a US Person as a US Citizen, US Permanent Resident (I.e., 'Green Card Holder'), Political Asylee, or Refugee.
• Must be able to report to assigned office location during scheduled in-office workdays.
• Excellent interpersonal, written, and verbal communication, negotiation and leadership skills are essential.
• Expertise with MS Microsoft Suite, (Excel, Outlook, Word, PowerPoint.
• Ability to multitask and have excellent time management skills.
• Mentor junior employees and lead a team.
• Strong leadership skills.
• Show excitement for growing the business and acquiring new customers.
• Analyze financial records, plan, and follow a budget.
• Show creative problem-solving.
• Analyze financial records.
• Focus on customer service and lead by example.
• Strong attention to detail.
• Ability to build relationships, develop business strategies and improve resources.
• Must have a valid driver’s license.
• Driving record must be in good standing.
• Must be able travel including driving frequently.

Physical Requirements

While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job.

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Substantial movements (motions) of the wrists, hands, and/or fingers (paperwork, typing, using mouse/keyboard). The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

Working Conditions

Position is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.)

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled