Spa Customer Service

Benefits:

• Sales Commission
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• Free food & snacks
  
  
  

Are you enthusiastic about creating exceptional experiences and making every guest feel truly valued? We are seeking a vibrant Guest Service Manager to deliver outstanding service and build lasting connections at our [location name] location. If you thrive in a fast-paced, collaborative environment and bring positivity to every interaction, we want to meet you!

We operate eight premier locations across San Antonio: Alamo Heights, Leon Springs, Bandera, 1604 & Bulverde, Shavano Park, Medical Center, Schertz, and TPC Parkway. Learn more about our supportive team, innovative training, and a people-first culture at The Inspire People. Hear from our teams directly: Why Work With Us?

What Makes You a Great Fit

• Warm, approachable, and genuinely enjoy connecting with people.
• Calm under pressure and solution-focused when challenges arise.
• Attentive to details that enhance the guest experience.
• Motivated to meet goals and go the extra mile for guests and teammates.
• Available to work of 30-40 hours/week, including a mix of mornings, evenings, and weekends.
• Reliable and flexible, with dependable transportation to travel between locations if needed.
• Tech-savvy and quick to learn, especially when using booking software and juggling multiple tasks.
• Customer service or sales experience is a plus — but a positive attitude and willingness to learn are what matter most.
  
  
  

How You Will Make a Difference

• Ensure smooth daily operations by managing bookings, welcoming, and checking out guests, and accurately processing payments.
• Confidently guide guests within the treatment space, ensuring they feel fully prepared and comfortable prior to their session.
• Drive sales of memberships, packages, retail items, and gift cards through personalized recommendations and product knowledge.
• Help uphold cleanliness and hygiene protocols by assisting with laundry, sanitation, and general cleaning duties.
• Resolve guest inquiries and concerns with professionalism and care, ensuring every guest leaves with a positive experience.
• Consult with guests to assess their needs and provide thoughtful recommendations for services that align with their expectations.
• Connect with guests to build rapport and create a warm, memorable experience throughout every interaction.
• Contribute to team culture centered on positivity, collaboration, and result-oriented solutions.
  
  
  

Why You Will Love Working at Heights Wellness Retreat

• Competitive Pay & Steady Growth
• We offer competitive starting pay and guaranteed annual raises — because we believe your hard work deserves consistent recognition.’
• Comprehensive Health & Wellness Benefits
• Access major medical coverage with $0 copay and $0 deductible (with employer contribution), plus dental, vision, and life insurance options to support your well-being.
• Paid Time Off
• Enjoy a healthy work-life balance with earned PTO, giving you the flexibility to rest, recharge, or take care of personal needs.
• Wellness Perks
• Enjoy free monthly services, along with generous team member discounts – we prioritize your well-being just as much as our guests.
• A Supportive, People-First Culture
• Be part of a fun, positive, and team-oriented environment where relationships, growth, and great energy are at the heart of everything we do.
  
  
  

At Heights Wellness Retreat, our mission is to elevate the lives of our guests — and that starts with an outstanding team. Join us and help create memorable, meaningful experiences every day!