What are the responsibilities and job description for the Sales Operations Manager position at Heights Wellness Retreat?
Benefits:
This Role Is Not for Everyone.
It is for leaders who thrive on accountability, love scorecards, and get energized by producing measurable results.
If you are driven by growth, execution, and winning as a team, this role will challenge and reward you.
About Us
Massage Heights Decatur is a locally owned, membership-based wellness retreat delivering premium therapeutic massage experiences.
Our core values are:
We are seeking a results-driven Sales Manager to lead daily operations and aggressively grow in membership sales.
This is a hands-on leadership role responsible for:
What You’ll Own (Key Outcomes)
First 30 Days – Foundation & Mastery
You will be evaluated on Outcomes/Result—not effort:
This role is ideal for someone who:
If you are the type of leader who wants ownership, accountability, and upside, we want to hear from you.
Apply now and prove you’re an A-player.
- Bonus based on performance
- Company parties
- Competitive salary
- Employee discounts
- Flexible schedule
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training & development
- Wellness resources
This Role Is Not for Everyone.
It is for leaders who thrive on accountability, love scorecards, and get energized by producing measurable results.
If you are driven by growth, execution, and winning as a team, this role will challenge and reward you.
About Us
Massage Heights Decatur is a locally owned, membership-based wellness retreat delivering premium therapeutic massage experiences.
Our core values are:
- Extreme Ownership – no excuses, blame find result.
- Energy – positive high energy is contagious
- Results-Driven – constantly meet individual & goals
- Teamwork – everyone on ship rows the same direction
- Trust Respect- Open communication, integrity caring for others
We are seeking a results-driven Sales Manager to lead daily operations and aggressively grow in membership sales.
This is a hands-on leadership role responsible for:
- Driving membership sales conversion of 25%
- Building and leading a high-performing front desk sales and therapist team
- Owning KPIs, labor efficiency, and guest experience
- Scaling a membership-based business with discipline and precision
What You’ll Own (Key Outcomes)
First 30 Days – Foundation & Mastery
- Full ownership of KPIs: Membership sales conversion, retention, rebooking, guest experience
- Master all systems: Zenoti POS, Operations & Forecasting tools, SharePoint, AnchorPoint
- Assess team performance and identify skill gaps
- Establish daily, weekly, monthly scorecards
- Stabilize staffing, scheduling, and service execution
- Consistently hit or exceed:
- 25–35% membership conversion
- 99% retention
- Implement structured roleplay sales rehearsal & service training
- Optimize therapist and front desk scheduling to maximize room utilization
- Recruit and onboard:
- 20 Massage Therapists
- Front Desk Sales Associates to support growth
- Tight control of labor and operational costs
- Launch retention initiatives that reduce churn & 25–35% membership conversion
- Conduct monthly quarterly performance reviews with growth plans
- Build a performance-driven team culture
- Partner with marketing on local outreach to generate 400 new prospects/month
- Develop an internal leadership bench (Assistant Manager / Lead)
- Contribute insights to annual budget and forecasting
- Drive consistent revenue and operational growth
- Scale membership by adding 500 active members
You will be evaluated on Outcomes/Result—not effort:
- Membership Conversion: 25-35%
- Retention Rate: 99%
- Massage Therapist Rebook% (60%)
- Front Desk Prospect Conversion% (25%)
- Guest Satisfaction (NPS & Surveys)
- Employee Culture Engagement & Retention
- Operational Structure Consistency
- Balancing exceptional service with aggressive sales execution
- Turnaround challenging role building from the ground up
- Recruit Massage therapist to maintaining profitability
- Must love Tacos.
- Have to be competitive & result driven
- Holding high standards under pressure and volume
This role is ideal for someone who:
- Loves Numbers, Scorecards, and Accountability
- Enjoys coaching teams to win
- Takes ownership of results—good or bad
- Is energized by growth and challenge
- Wants to build a career, not just hold a job
- 1–5 years of sales leadership experience
- Proven success in sales-driven, KPI-based environments
- Strong coaching and people leadership skills
- Excellent communication and problem-solving abilities
- Self-starter with ambition to grow personally and professionally
- $17–$25 per hour, based on experience and performance
- Performance-driven compensation opportunities for top producers
If you are the type of leader who wants ownership, accountability, and upside, we want to hear from you.
Apply now and prove you’re an A-player.
Salary : $17 - $25